How can we help?
Help Topics
New Homes
7 Articles- How do I apply for a home with Bron Afon?
- How do I get priority for housing with Bron Afon?
- I’ve bid on a property – when will I know if I’m successful?
- What could stop me being offered a property?
- I’ve been shortlisted for a property – when can I move in?
My Tenancy
9 Articles- I’m thinking of Moving Out
- I’m a victim of criminal damage
- How do I add or remove an occupant from my account?
- How do I apply for a mutual exchange?
- How do I apply for a sole tenancy?
Repairs
10 Articles- What happens after you report a repair on the Bron Afon Portal?
- What are your repair timescales?
- What repairs are we responsible for?
- What repairs are you responsible for?
- What is an emergency repair?
Payments
6 Articles- How can I pay my rent?
- Why isn’t my payment showing?
- What is AllPay?
- How do I view old payments?
- Can I see a payment breakdown?
My Bron Afon
7 Articles- What is My Bron Afon?
- How can I access My Bron Afon?
- What can I do in My Bron Afon?
- I’ve forgotten my password.
- I’ve lost my tenancy number.
Anti-social Behaviour
11 Articles- What is Anti-Social Behaviour?
- How do I report anti-social behaviour?
- Can I report ASB anonymously?
- Can I report crimes to you?
- I am a private resident, can I still make a complaint?
Leaseholders
8 Articles- Do I have to pay all of my service charge invoice by the end of April?
- Why have I received invoices to pay service charges – I own my property?
- Will my service charge direct debit continue?
- Why have I had this Ground Rent Demand?
- You don’t clean our block, so why am I being charged for block cleaning?
Adaptations
4 Articles- Can I have adaptations to my home?
- How do I request adaptations to my home?
- I’ve had a referral for adaptations – what will happen next?
- What if my home isn’t suitable for adaptations?
Risk & Insurance
4 Articles- What do I need to make a motor accident claim?
- What can I expect when I make a public liability claim?
- What will my home contents insurance cover?
- What can I expect when making a personal injury or employers liability claim?
Plumbing
4 Articles- How to bleed your radiator
- How to unblock a toilet or sink
- I have a blocked drain or toilet
- I have a blocked sink or basin
Gas & Boilers
4 Articles- How to re-pressurise your boiler.
- How to thaw your Condensate Pipe
- My Gas appliance is not working correctly
- I smell gas
Electrical
4 Articles- How to replace your Kitchen Light & Starter Motor
- How to change your bathroom light bulb
- How to change your thermostat batteries
- Resetting your trip switch
Community Housing
10 Articles- I’d like to make some alterations or improvements to my home.
- I’d like to change from sole to joint tenancy.
- I’d like to change from joint to sole tenancy.
- Can I make a name change?
- I need to change some tenancy information.