How can we help?
Help Topics
Noise App
6 Articles- Who do I contact regarding updates on my case?
- How can I get access to my recordings?
- I want to share my case with a secondary organisation. How do I do this?
- Can I delete individual recordings?
- How do I view messages from the officer dealing with my case?
Damp & Condensation
7 Articles- Damp & Condensation
- Helpful Tips for preventing damp, mould and condensation.
- What Causes Mould?
- What causes damp?
- What causes condensation?
Adaptations
7 Articles- Can I have adaptations to my home?
- How do I request minor adaptations to my home?
- I’ve had a referral for adaptations – what will happen next?
- What if my home isn’t suitable for adaptations?
- How do I request major adaptations to my home?
My Contract
17 Articles- Who is my Community Housing Officer?
- How do I add or remove an occupant from my account?
- How do I transfer my contract?
- How do I apply for a sole contract?
- How do I apply for a joint contract?
Understanding your annual rent
10 Articles- What is the target rent for 2023?
- What is the rent increase in 2023?
- Are you receiving everything that you’re entitled to? Do you need some help?
- I claim Universal Credit, what do I need to do?
- Could you pay less for your water?
Sustainability
9 Articles- Will Bron Afon install an Electric Vehicle (EV) charger for me?
- Can I install an Electric Vehicle (EV) charge point at my home?
- Will Bron Afon put in a driveway for me to have an Electric Vehicle (EV) charge point?
- How do I know if my solar panels are working?
- Will Bron Afon arrange for a smart meter to be installed?
Support
6 Articles- Torfaen Support Service – who can apply?
- Torfaen Support Service – how can we help?
- Torfaen Support Service – how much does it cost?
- Families First – who can apply?
- Families First – How can we help?
Risk & Insurance
4 Articles- What do I need to make a motor accident claim?
- What can I expect when I make a public liability claim?
- What will my home contents insurance cover?
- What can I expect when making a personal injury or employers liability claim?
Repairs
10 Articles- What happens after you report a repair on the Bron Afon Portal?
- What are your repair timescales?
- What repairs are we responsible for?
- What repairs are you responsible for?
- What is an emergency repair?
Renting Homes Act
13 Articles- What is the Renting Homes Act Wales?
- What is the Renting Home Act changing?
- When will the Renting Homes Act Wales happen?
- What is the purpose of the Renting Homes Act?
- What does the Renting Homes Act Wales mean for me?
Rent
14 Articles- How can I pay my rent?
- I’m struggling to pay my rent
- What support can I get to pay my rent?
- When are the rent free weeks?
- Could you pay less for your water?
Plumbing
4 Articles- How to bleed your radiator
- How to unblock a toilet or sink
- I have a blocked drain or toilet
- I have a blocked sink or basin
Pest control
5 Articles- Who is responsible for dealing with pests in the home?
- What should I do if the pests have caused damage in my home?
- Who is responsible for removing pests from communal areas?
- How can I keep pests under control?
- Where can I get professional help for pest control treatments?
Payments
6 Articles- How can I pay my rent?
- Why isn’t my payment showing?
- What is AllPay?
- How do I view old payments?
- Can I see a payment breakdown?
Outdoor Communal Areas
5 Articles- Can I have a BBQ in the communal gardens/grounds?
- Can I have a paddling pool in the communal gardens/grounds?
- Can I have a trampoline in the communal garden/grounds?
- Can I sit out in the communal garden/grounds?
- Can I put a garden bench or garden furniture out in the communal gardens/grounds?
New Homes
7 Articles- How do I apply for a home with Bron Afon?
- How do I get priority for housing with Bron Afon?
- What are the stages of shortlisting for a property?
- I’ve bid on a property – when will I know if I’m successful?
- What could stop me being offered a property?
My Bron Afon
7 Articles- What is My Bron Afon?
- How can I access My Bron Afon?
- What can I do in My Bron Afon?
- I’ve forgotten my password.
- I’ve lost my contract number.
Anti-social Behaviour
10 Articles- What is Anti-Social Behaviour?
- How do I report anti-social behaviour?
- Can I report ASB anonymously?
- Can I report crimes to you?
- I am a private resident, can I still make a complaint?
Leaseholders
8 Articles- Do I have to pay all of my service charge invoice by the end of April?
- Why have I received invoices to pay service charges – I own my property?
- Will my service charge direct debit continue?
- You don’t clean our block, so why am I being charged for block cleaning?
- Do I need to pay ground rent?
Gas & Boilers
6 Articles- How to re-pressurise your boiler.
- How to thaw your Condensate Pipe
- My Gas appliance is not working correctly
- I can smell gas, what should I do?
- Boiler & Gas maintenance
Fire Safety
4 Articles- When do fire door checks take place?
- Why do you need to check my fire door?
- Who carries out a fire door check?
- How long do fire door checks take?
Ending my contract
6 Articles- How do I end my contract?
- Is the house inspected before I move out?
- When will I be able to move out?
- What do I do about any outstanding arrears on my account?
- What do I do with any belongings I don’t want?
Electrical
8 Articles- How to replace your Kitchen Light & Starter Motor
- How to change your bathroom light bulb
- How to change your thermostat batteries
- Resetting your trip switch
- Electrical Testing & Safety
Decarbonisation
9 Articles- Will Bron Afon install an Electric Vehicle (EV) charger for me?
- Can I install an Electric Vehicle (EV) charge point at my home?
- Will Bron Afon put in a driveway for me to have an Electric Vehicle (EV) charge point?
- How do I know if my solar panels are working?
- Will Bron Afon arrange for a smart meter to be installed?
Compliance
3 ArticlesComplaints
12 Articles- What is a complaint?
- What is not a complaint?
- How do I make a complaint?
- I need support to make a complaint
- Who can make a complaint?
Community Housing
13 Articles- I’d like to make some alterations or improvements to my home.
- I’d like to change from a Sole to Joint Contract Holder.
- Can I make a name change?
- I need to change some contract information.
- Is it possible to exchange my home?
Caretaking & Grounds Service
27 Articles- How do I report an overgrown tree?
- How do I report a dangerous tree?
- How do I report an overhanging tree?
- A tree is blocking my light/satellite signal
- There are animals nesting/fouling in a tree
Bins & Recycling
11 Articles- Who deals with my refuse and recycling collection?
- How do I order a new refuse or recycling bin?
- What day will my bin be collected?
- What goes in the purple bin?
- Is there a charge for a new purple-lidded bin?
Water Rates
9 Articles- Changes to how you pay your water rates
- When will I need to start paying Welsh Water?
- I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
- Why can’t I continue to pay Bron Afon?
- Will the amount that I pay Welsh Water be the same as I pay Bron Afon?