A complaint is: An expression of dissatisfaction or concern. Written or spoken or made by any other communication method. Made...
In line with our Complaints Policy we will not treat the following as a complaint: You are requesting a service (to do...
We want to make giving feedback as easy as we can, so you can comment, compliment, or make a complaint,...
We provide equal access to our complaints service by: Accepting verbal complaints. Supporting vulnerable customers through the complaints process...
Any member of the public, including a child, who has received, or was entitled to receive, a service from us...
Knowledge Base Categories
- Understanding your annual rent
- Risk & Insurance
- Renting Homes Act
- Pest control
- New Homes
- My Tenancy
- My Bron Afon
- Health & Safety
- Gas & Boilers
- Ending my tenancy
- Damp & Condensation
- Community Housing
- Caretaking & Grounds Service
- Anti-social Behaviour
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