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Complaints
What is a complaint?
A complaint is: When you tell us that you’re dissatisfied with a service Written, spoken or made by any other...
What is not a complaint?
In line with our Complaints Policy we will not treat the following as a complaint: You are requesting a service (to do...
How do I make a complaint?
We want to make it easy for you to give us feedback, so you can comment, compliment, or make a...
I need support to make a complaint
We want to make sure that our customers have fair and equal access to our complaints service by: Accepting verbal...
Who can make a complaint?
Anyone, who has received, or was entitled to receive, a service from us can make a complaint. This also applies...
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