Complaints

What is a complaint?

A complaint is: An expression of dissatisfaction or concern. Written or spoken or made by any other communication method. Made...

What is not a complaint?

In line with our Complaints Policy we will not treat the following as a complaint: You are requesting a service (to do...

How do I make a complaint?

We want to make giving feedback as easy as we can, so you can comment, compliment, or make a complaint,...

I need support to make a complaint

We provide equal access to our complaints service by:   Accepting verbal complaints. Supporting vulnerable customers through the complaints process...

Who can make a complaint?

Any member of the public, including a child, who has received, or was entitled to receive, a service from us...