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  4. Who can make a complaint?

Who can make a complaint?

Anyone, who has received, or was entitled to receive, a service from us can make a complaint. This also applies if you have suffered due to the inappropriate or lack of action taken by Bron Afon.

You can also put forward a concern on behalf of somebody else (you can also ask someone to do this on your behalf):

  • Someone who is unwell or has died
  • A child
  • Those who don’t have the ability to submit their own concern
  • You’ve been asked to do so by the affected person

We might ask you (or your representative) for proof that you have been given/have given permission to submit a complaint on their/your behalf.



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