Anyone, who has received, or was entitled to receive, a service from us can make a complaint. This also applies if you have suffered due to the inappropriate or lack of action taken by Bron Afon.
You can also put forward a concern on behalf of somebody else (you can also ask someone to do this on your behalf):
- Someone who is unwell or has died
- A child
- Those who don’t have the ability to submit their own concern
- You’ve been asked to do so by the affected person
We might ask you (or your representative) for proof that you have been given/have given permission to submit a complaint on their/your behalf.