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How do I make a complaint?

We want to make giving feedback as easy as we can, so you can comment, compliment, or make a complaint, by:


  • Telephone
  • Email
  • Letter
  • In-person
  • Social media
  • My Bron Afon (register here)
  • Website
  • Responding to one of our satisfaction surveys or listening posts.


If you are writing to us, please send your letter to: Customer Quality Officer at Tŷ Bron Afon, William Brown Close, Llantarnam Industrial Park, Cwmbran, Torfaen NP44 3AB. Or email complaints@bronafon.org.uk

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