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How do I make a complaint?

We want to make it easy for you to give us feedback, so you can comment, compliment, or make a complaint, by:

  • Telephone
  • Email
  • Letter
  • In-person
  • My Bron Afon (register here)
  • Website (here)
  • Responding to one of our satisfaction surveys or listening posts.


If you are writing to us, please send your letter to: Customer Quality Officer at Tŷ Bron Afon, William Brown Close, Llantarnam Industrial Park, Cwmbran, Torfaen NP44 3AB. 

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