At Bron Afon, we strive to provide you with essential hints and tips to assist you in efficiently checking and maintaining your home.
We take responsibility for the maintenance and repair of your home or garage, covering both the structural elements and any internal or external fixtures and fittings that we have supplied.
In case of a fire, immediately call 999 or ask someone to do so. Do not attempt to extinguish the fire yourself. Instead, leave the area and move to a safe place. You can read more via our Self-help guides on Fire Safety.
If you suspect a dangerous electrical appliance, turn off the mains switch on the fuse board. Unplug the appliance and switch the mains back on. For total power loss, check the fuse board and contact the electricity supplier at 0800 052 0400 if necessary. Please click below to read more in our Self-help guides.
In the event of a burst pipe or water leak, turn your mains stop tap off to the right and contact us at Freephone 01633 620 111. For no water supply, check with neighbors and call Welsh Water at Freephone 0800 052 0130. Please note that serious leaks in flats may require access for emergency work as per your contract or lease, find out more in our Self-help guides.
Drains and Toilets
If you suspect a toilet blockage, check with neighbour’s for widespread issues. If it’s on the ground floor, contact Welsh Water at 0800 085 3968. If neighbour’s are affected, call Welsh Water. For blockages confined to your home, call us at 01633 620 111. You can find out more regarding blockage repairs in our Self-help guides.
Tree responsibilities are as follows: Trees in your garden are your responsibility. Communal space trees are usually ours, but highway-adjacent trees may be Torfaen Council’s. Report hazardous trees to us at 01633 620 111 or Torfaen Council at 01495 762200.
Reporting a repair.
Firstly, please ensure that we are responsible for the repair. You can find out more information on the types of repair we do, and what is your responsibility by clicking the button below.
You can report a repair by visiting My Bron Afon Portal, or calling us on 01633 620111 if you believe it is an emergency.
If you call outside of office hours, at weekends and during national holidays, your call will be diverted to our Out of Hours service. This service is for emergency or Health & Safety repairs only.
You should report all other repairs on the next working day.
When you report a repair, we’ll log it on our system and send you a confirmation. Our team will then get in touch with you to arrange a suitable time and date for the repair. Please note that for non-urgent repairs, there may be a delay before our team members contact you. In some cases, we may also need to send someone to assess the extent of the repairs required before we can book a follow-up visit to complete the works.
How quickly will the repair be done?
When you report a repair, we will give it a priority category depending on the type of repair and agree an appointment date with you. We will give additional consideration for any vulnerabilities.
Damp & Mould
There is always some moisture in the air, even if you cannot see it. You notice it when you see your breath on a cold day, or when the mirror mists over when you have a shower or bath. Condensation is caused when moisture held in warm air meets a cold surface like a window or wall and condenses into water droplets. If this happens regularly, mould may start to grow.