Confused? Our glossary of Leaseholder terms can help.
Leasehold ownership of a home is a long-term tenancy that
gives the leaseholder the right to use the property for living
purposes for a set period of time.
Our office is closed to visitors unless you have an agreed appointment with a named member of staff.
We have over 900 leasehold properties in Torfaen and we have a specialist leasehold management team who can help you with any questions.
The team is there to help you with any issues such as:
We have a designated Leaseholder team at Bron Afon, you can contact them here.
*Any personal information which you provide within any Bron Afon form will be stored securely and confidentially and will be used solely in relation to the subject that you request from the options below. Your personal information will not be supplied to any party outside of Bron Afon.
We worked with some of our leaseholders to pick out these useful links. If you think of any other links that would benefit other leaseholders, please email firstname.lastname@example.org
They offer education and training on issues to help you avoid future problems. Along with free advice on issues including service charges, extending your lease, buying the freehold, right to manage, and applying to the Leasehold Valuation Tribunal (LVT) / Residential Property Tribunal (RPT).
It’s called “Residential Long Leaseholders – A guide to your rights and responsibilities” it explains what you can expect as a leaseholder, your responsibilities around looking after your home, and also your rights.
It gives a brief overview of what a leasehold property is and also covers subjects like leaseholder rights and responsibilities, service charges and other expenses, changing or ending a lease, and leasehold disputes.
HM Land Registry safeguards land and property ownership valued at £7 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales.
Here you will find the Gas Safety Register, which will list all gas safe engineers in any specified area.
It’s an easy way to get clear, free, impartial help for all your money and pension choices. Whatever your circumstances or plans, and for free guidance, you can trust, they can help.
It’s our web portal and free app, that makes it easy for you to manage your tenancy with us. Check your rent balance, make a payment, report non-urgent repairs, and more, at any time day or night.
You will be able to see the weekly list of the planning applications, get information about Building Control, regeneration and conservation, and much more.
Welsh Local Government Association (WLGA), Community Housing Cymru (CHC), and The Leasehold Advisory Service (LEASE).
Our staff and leaseholders contributed to the development of this guide.
© 2021 Bron Afon.
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to