As a responsible housing association, we take the issue of anti-social behaviour (ASB) very seriously.
Our top priority is to ensure that our customers feel safe and secure in their homes. If our customers experience ASB, we encourage them to report it to us as soon as possible.
This can be done by phone, email, or using our online reporting form. We understand that reporting ASB can be difficult, especially if our customers feel afraid or intimidated, which is why we offer a support and guidance to help you through the process.
Once we receive a report of ASB, we will investigate the matter and take appropriate action. This may involve contacting the individuals involved to discuss the issue and find a resolution, or it may involve more formal action, such as legal proceedings or eviction. We work closely with our customers, the police, and other relevant organizations to identify and tackle ASB as soon as it arises.
By raising awareness about ASB, we hope to encourage our customers to come forward and report any issues they may be experiencing. It’s important to know what counts as anti-social behaviour as well as how it can be prevented, and the steps we take to address it. In addition to working with our customers, we also work closely with our local communities to create safe and welcoming environments.
Ultimately, our goal is to ensure that our customers feel safe and supported in their homes, and that our communities are free from ASB. By working together, we can create a safer and more inclusive society for everyone.
So what is and isn’t regarded as ASB?
Anti-social behaviour (ASB) is something that causes nuisance and/or annoyance to you in your home. Examples of ASB can include harassment, verbal abuse, violence, intimidation, criminal behaviour (including drug use and hate-related incidents), and noise nuisance (with evidence from the Noise App or noise monitoring equipment). Domestic abuse is also considered ASB.
However, some commonly reported incidents are not regarded as ASB, and we are unable to help with them as there may be no breach of contract. These can include parking issues (including untaxed vehicles unless damaged or dangerous), dirty looks or staring, one-off incidents such as a party or BBQ, free-roaming pets in gardens, personal disputes and dislikes between neighbours (where no breach of contract exists), and living noise or nuisances including cooking smells, flushing toilets, children playing or arguing.
By raising awareness about what is classed as ASB and what doesn’t, we hope to encourage our customers to come forward and report any issues they may be experiencing, and to understand the types of incidents that we can and cannot help with.