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As a leaseholder, you may have some questions about the service charge demands that you receive every year.

The invoice is sent out once a year, on April 1st, and it’s important to pay it in full within 30 days of the invoice date.

However, if you contact the Leasehold Team, you may be able to make an agreement to spread the cost over the rest of the financial year by Direct Debit. If you have a Major Works invoice, you can also arrange to pay it over a longer period with the help of the Leasehold Team.

You may wonder why you’re receiving invoices to pay service charges when you own your property. The answer is that the lease you own to occupy the property is a legal contract between you and the landlord (BA). In the Lease, it explains your responsibilities to pay these charges, what the charges might be, and how your contribution is set towards those costs.

If you have a Direct Debit set up for your annual service charges, it will continue, and you will receive notification of any adjustments from AllPay. If you have a new Major Works invoice, you will need to set up an additional Direct Debit with the help of the Leasehold Team.

Regarding ground rent, you may have received a demand for payment. This is required by legislation to be issued when due and in this format in Wales. If you already pay by Direct Debit, the payment of the ground rent should have been included.

You may wonder why you’re being charged for block cleaning if Bron Afon doesn’t clean your block. If ‘Block Cleaning/Inspection’ is on your invoice, it’s included in the schedule for the team delivering those services. If your block doesn’t receive a scheduled clean, it will receive a scheduled inspection to check the cleanliness of the block and to make a few safety checks in and around the block.

If you haven’t reported any repairs, you may wonder how you’ll know if anything was reported and repaired. Repairs are reported via many sources, including customers, leaseholders, leaseholder customers, surveyors, and other BA staff. Jobs are then raised and the repair is investigated and/or carried out. You can find a description of all the repairs carried out in this period on the Schedule of Repairs included with your invoice.

Download a copy of the building insurance premium.

Bron Afon is committed to ensuring the safety and well-being of their customers and leaseholders. As part of their legal obligations, they are required to inspect properties and communal areas for asbestos-containing materials on an annual basis. The purpose of these inspections is to ensure that any asbestos remains in good condition and does not pose a risk to the health of the occupants.

As a leaseholder, you may wonder why you are being charged for asbestos re-inspections every year. It is important to note that this is a requirement of your lease agreement with Bron Afon. As a landlord, they are required by legislation to carry out certain checks and activities, including asbestos inspections. Therefore, as a leaseholder, you are responsible for paying a contribution towards the costs incurred by the landlord in carrying out these checks and activities.

For more helpful information and answers to frequently asked questions throughout the year, please click here.

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