At Bron Afon, we prioritise the safety and security of the homes and communities of our residents.
To fulfill our commitment to address anti-social behaviour (ASB), we strive to take appropriate measures in a timely manner, ensuring a peaceful and comfortable environment for all.
What is ASB?
Anti-social behaviour is behaviour by a person which causes or is likely to cause harassment, alarm or distress to persons not of the same household as the person. (ASB crime and policing act 2014. )
Here are some examples of types of behaviour that can be described as ASB
- Verbal abuse
- Criminal behaviour including drug use where there is police evidence.
- Criminal behaviour in a customer’s home or community
- Noise nuisance (with evidence from the Noise App/noise monitoring equipment)
- Hate-related incidents
- Domestic Abuse
What isn’t ASB?
Some commonly reported incidents are not regarded as ASB and we can’t help with them. This may because there is no breach of contract. Here are some examples:
- Parking issues (Including untaxed vehicles unless damaged or dangerous)
- Dirty looks / staring
- One-off incidents such as a party or BBQ
- Free roaming pets in gardens
- Personal disputes and dislikes between neighbours (where no breach of contract)
- Living noise/ nuisances including cooking smells, flushing toilets, children playing
- Children playing in the street or arguing
What you can do?
When ASB is persistent, the first thing to try (if it is safe to do so) is talk about it with your neighbour to explain how it is affecting you. This is often the best way of dealing with the issue and to restore your relationship with the neighbour.
As a contract holder, we expect you to stick to the terms of your contract with us. This includes a commitment to not cause ASB.
If you can’t do this, you can contact us for advice.
Bron Afon can assist with complaints of anti-social behaviour concerning our contract holders and leaseholders and we accept reports from all residents including tenants, leaseholders, owner occupiers and private tenants.
Please take the time to read our self-help guides which provide lots of useful information regarding ASB. If you need to report a complaint to us please use the form below, providing as much detail as possible, one of our Community Housing Officers will then get in touch with you.
If you have already reported anti-social behaviour and have an open case, please contact your Community Housing Officer with any updates or requests instead of submitting another form.
* Please be aware that if you are submitting an issue that you have previously reported, doing so again will only cause further delays in addressing it. Rest assured, our team is will be already handling your concern, and we will be in touch if necessary.
Torfaen Council is urging members of the public not to suffer in silence if they experience anti-social behaviour. Incidents can be reported to the Community Safety team at the council, by calling 01495 762200.
Rebecca Bryant OBE, Chief Executive of Resolve said:
“ASB is not low-level. It can have a devastating and long-lasting impact on the lives of victims and communities and can be a precursor to more serious crime.
“It is important that the challenge of ASB continues to be given the priority it needs so that people everywhere feel safe in their homes and communities. “
ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour.
ASB Help aims to provide information and advice to interested parties and members of the public involved with and suffering from anti-social behaviour. We believe there is a clear need for coordinated information and advice that is readily accessible to those who need it.
ASB Help 02035 030797 / asbhelp.co.uk
Here are some other useful contacts that you may find you need:
- Police non-emergency number: 101
- Police (emergency only): 999
- All Wales Domestic Abuse Helpline: 0808 80 10 800
- Crimestoppers: 0800 555 111
- Connect Gwent: 0300 123 21 33
- Live Fear Free: 0808 80 10 800
For complaints of anti-social behaviour from properties that are not owned by Bron Afon, please direct your complaint to Torfaen Community Safety.