At Bron Afon, we prioritise the safety and security of the homes and communities of our residents.
To fulfill our commitment to address anti-social behaviour (ASB), we strive to take appropriate measures in a timely manner, ensuring a peaceful and comfortable environment for all.
What is ASB?
Anti-social behaviour is behaviour by a person which causes or is likely to cause harassment, alarm or distress to persons not of the same household as the person. (ASB crime and policing act 2014. )
Here are some examples of types of behaviour that can be described as ASB
- Harassment
- Verbal abuse
- Violence
- Intimidation
- Criminal behaviour including drug use where there is police evidence.
- Criminal behaviour in a customer’s home or community
- Noise nuisance (with evidence from the Noise App/noise monitoring equipment)
- Hate-related incidents
- Domestic Abuse
What isn’t ASB?
Some commonly reported incidents are not regarded as ASB and we can’t help with them. This may because there is no breach of contract. Here are some examples:
- Parking issues (Including untaxed vehicles unless damaged or dangerous)
- Dirty looks / staring
- One-off incidents such as a party or BBQ
- Free roaming pets in gardens
- Personal disputes and dislikes between neighbours (where no breach of contract)
- Living noise/ nuisances including cooking smells, flushing toilets, children playing
- Children playing in the street or arguing
What you can do?
When ASB is persistent, the first thing to try (if it is safe to do so) is talk about it with your neighbour to explain how it is affecting you. This is often the best way of dealing with the issue and to restore your relationship with the neighbour.
As a contract holder, we expect you to stick to the terms of your contract with us. This includes a commitment to not cause ASB.
If you can’t do this, you can contact us for advice.
Reporting ASB
Bron Afon can assist with complaints of anti-social behaviour concerning our contract holders and leaseholders and we accept reports from all residents including tenants, leaseholders, owner occupiers and private tenants.
Please take the time to read our self-help guides which provide lots of useful information regarding ASB. If you need to report a complaint to us please use the form below, providing as much detail as possible, one of our Community Housing Officers will then get in touch with you.
If you have already reported anti-social behaviour and have an open case, please contact your Community Housing Officer with any updates or requests instead of submitting another form.
* Please be aware that if you are submitting an issue that you have previously reported, doing so again will only cause further delays in addressing it. Rest assured, our team is will be already handling your concern, and we will be in touch if necessary.
Other help
Torfaen Council is urging members of the public not to suffer in silence if they experience anti-social behaviour. Incidents can be reported to the Community Safety team at the council, by calling 01495 762200.
Rebecca Bryant OBE, Chief Executive of Resolve said:
“ASB is not low-level. It can have a devastating and long-lasting impact on the lives of victims and communities and can be a precursor to more serious crime.
“It is important that the challenge of ASB continues to be given the priority it needs so that people everywhere feel safe in their homes and communities. “
ASB Help
ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour.
ASB Help aims to provide information and advice to interested parties and members of the public involved with and suffering from anti-social behaviour. We believe there is a clear need for coordinated information and advice that is readily accessible to those who need it.
ASB Help 02035 030797 / asbhelp.co.uk
Here are some other useful contacts that you may find you need:
- Police non-emergency number: 101
- Police (emergency only): 999
- All Wales Domestic Abuse Helpline: 0808 80 10 800
- Crimestoppers: 0800 555 111
- Connect Gwent: 0300 123 21 33
- Live Fear Free: 0808 80 10 800
Community Housing Officers
For complaints of anti-social behaviour from properties that are not owned by Bron Afon, please direct your complaint to Torfaen Community Safety.
Report via Torfaen
Please visit our Self Help Guides for more information and support.
Antisocial Behaviour (ASB) is defined as any action that has caused or is expected to cause harassment, alarm, or distress to another person. ASB encompasses a range of activities, including but not limited to violence, verbal abuse, harassment, hate crimes, domestic abuse, the use and sale of illegal substances such as drugs, noise disturbance, nuisance caused by vehicles, and damage to property.
To ensure a prompt and effective investigation of any reported Antisocial Behaviour (ASB), it is crucial that you provide us with as much relevant information as possible. Failing to do so may result in delays or impact the outcome of your complaint. We kindly request that you provide us with the following details:
- Your full name, address, and contact number.
- The name of the person causing the nuisance, if known.
- The address of the person or location that you are complaining about.
- The nature of the nuisance, such as Noise, Harassment, Violence, Drug Use, or any other form of ASB.
- The dates, frequency, and duration of the nuisance.
- Whether you have experienced this type of behaviour before.
- Any other pertinent information, including whether you have asked the individual(s) to stop, whether you have reported this matter previously, and whether other authorities are aware of this issue (please include any relevant crime reference numbers).
We treat all reports of Antisocial Behaviour (ASB) with strict confidentiality during our investigation process. However, we kindly request that you provide us with your contact information so that we can keep you updated on the progress of the investigation and request any further information if necessary. This will enable us to conduct a thorough and effective investigation into the reported ASB.
Do you have a noise complaint?
If your complaint is in relation to noise nuisance you can download ‘The noise app’. This app uses your smartphone to make recordings of noise nuisance which can be sent directly to us. We will be able to investigate these recordings and keep you informed throughout the investigation.
Download Noise App
