Comments, Complaints
& Compliments.

We aim to offer a complete customer experience that includes complaints, compliments, and comments. Our team is equipped to handle these interactions with fairness and openness. Your feedback is important to us and we’re always ready to listen and enhance our service.

Please read our self-help guides before submitting your enquiry.

Whether you have a complaint that needs resolving or a compliment to share, we are committed to providing the same level of attention and care to every customer interaction.

What is a compliment?

A compliment is:

  • When you tell us that you’re pleased with a service.
  • About the standard of service you have received or the action taken by customer services.
  • Something which deserves acknowledgement.

What is and isn’t a complaint?

A complaint is when you express dissatisfaction with our service. You can communicate it through various means, such as writing or verbally. We welcome complaints from individuals or groups and encourage you to provide as much detail as possible to help us resolve the issue.

However, some issues, such as service requests, anti-social behaviour, fly-tipping, and personal injury dealt with by insurers or other statutory bodies, are not considered complaints. You can contact us through our main contact form, or reach out to Torfaen County Council or the Police Authority for assistance with these matters.

Additional Help

You can have a look at our Complaints Policy here.

Our Self-Help Guides might answer any questions you many have, check them out here.

View Stage 1 and Stage 2 of our complaints process.

*Any personal information which you provide within this form will be stored securely and confidentially and will be used solely in relation to the subject that you request from the options below. Your personal information will not be supplied to any party outside of Bron Afon.