Do you want tomake housing better?

Tenant Pulse is the voice of tenants in Wales. It has been created by TPAS Cymru and is supported by Welsh Government. The main aim is to find out what matters most to tenants in Wales.

Tenant voice is an opportunity for you to tell us about your real experiences with Bron Afon.

We want to hear what matters to you about where you live or how contacting us feels, we will listen and use your views to improve the quality of our customer service, policies and processes.

You have the choice to be involved as little or as much as you like through feedback, online surveys, or joining meetings and testing ideas. It’s up to you!

You can help us improve what we do and influence strategic decisions. The information you give will play an important role in holding us to account on the standards we should be achieving. What you tell us will be shared with our Board and we will let you know about the changes made as a result of your involvement.

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Get involved with Bron Afon Community Development?

If you’re looking to get involved with our Community Development then check out more information below, and if you’re interested simply fill out our contact form at the bottom of the page and select the relevant enquiry.

Scrutiny Team

The scrutiny team is the independent voice for Bron Afon. They review services that are important to tenants and make recommendations based on what they find. Working with staff they develop agreed action plans and monitor their implementation. They meet monthly and carry out many tasks such as interviewing staff and tenants, report writing, conducting surveys and online research. It is an interesting and exciting voluntary role that makes a real difference to the tenants of Bron Afon. It is a chance to use your existing skills and develop further skills and confidence.

Consultations & Focus Groups

Consultations and focus groups give you an opportunity to influence decisions about the way your homes and Bron Afon services are managed. Your views help us to continuously review and identify priorities that are important to you. Each consultation, whether carried out by survey, online or face to face, will always have an expiry date at which point the findings will be written up and presented for discussion.

Rant and Rave

Rant and Rave is our new digital customer feedback system. You can tell us how we’re doing through regular SMS and email surveys. We will ask you to rate our service and why you gave that score. That’s it! No long survey, no list of 20 questions. We are listening to this real-time insight and will make changes to improve where we can.

Community Investment

Would you like to be part of a Dragons Den style panel? ‘Pitch 4 Pounds’ is our award winning Bron Afon funded budget of a small pot of money that local groups, organisations and businesses based in Torfaen can apply for. Applicants are invited to pitch their project idea to a panel of staff and we would like customers to join our panel.

It's easy toget in touch.

Your thoughts, ideas, and opinions can help shape our business,
improve our services and build strong/flourishing communities
that everyone can be proud of. Your voice matters and we have
created a number of ways you can get involved.