As a responsible and customer-focused housing association, Bron Afon understands the importance of delivering high-quality services to our customers.
That’s why we closely monitor our performance to ensure we are meeting the needs of our customers and improving the way we work.
We use a range of metrics to measure our performance, including customer satisfaction surveys, response times, and service delivery targets. By regularly reviewing our performance, we can identify areas where we can improve and take action to make sure we are delivering the best possible service to our customers.
We also provide this information to our board and regulators to ensure we are transparent about our performance. We believe that openness and honesty are essential in building trust with our customers and stakeholders, and we are committed to providing clear and accurate information about our performance.
By monitoring our performance and being transparent about how we are performing, we can ensure that we are continuously improving and providing the best possible service to our customers.