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Changes to how you pay your water rates

Starting from April 2023, Welsh Water will be responsible for collecting all water charges, and therefore, we will no longer collect water rates as part of your rent. This news might have already reached you through a letter we sent out.

Welsh Water will be sending out letters to their customers, which includes all our customers, along with their annual water bill in February/March. For those of you who pay by direct debit, your payment will be automatically adjusted as part of the rent increase in March. You won’t need to do anything else.

However, if you pay by standing order or manual payment, you will need to continue paying as normal until the end of March. After that, you can adjust your payment from April once you receive your rent increase letter for 2023.

We understand that change can be daunting, but rest assured that we are working closely with Welsh Water to ensure a smooth transition. We hope that this change will make things simpler for you and will result in a more efficient service overall.

It is important to note that while Welsh Water will now be collecting water charges, we will still be responsible for the upkeep and maintenance of the water infrastructure in our properties. If you experience any issues with your water supply or drainage, please do not hesitate to contact us, and we will be happy to help.

Thank you for your understanding and cooperation during this transition period. We hope that this change will ultimately result in a better service for all our customers.

When will I need to start paying Welsh Water?

A Bill will be issued by Welsh Water in mid February, but you will start paying them from April 1st 2023.

I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?

When you receive your water bill from Welsh Water, you will have several options for paying it. They have made it easy for you to choose the payment method that is most convenient for you. To set up a payment plan, you can contact Welsh Water directly, or find information about their payment plans on their website. They are committed to helping their customers manage their bills and avoid falling into arrears.

If you have any questions regarding your water bill or payments, please don’t hesitate to contact Welsh Water

Why can’t I continue to pay Bron Afon?

Our contract to collect the water rates for Welsh Water has come to an end, and they have taken back this responsibility.

We understand that this change may come as a surprise, but we want to assure you that we have been working closely with Welsh Water to ensure a smooth transition. They have a team of dedicated customer service representatives who are available to answer any questions you may have about your water bill.

Will the amount that I pay Welsh Water be the same as I pay Bron Afon?

The water charge will go up in April as part of the rent increase, but the amounts will be the same as if you were paying Bron Afon. This means that there will be no increase in the water charge itself, and you can expect to pay the same amount for water as you did previously.

If you have any concerns about the rent increase or the water charge, please do not hesitate to contact Welsh Water. We understand that these changes can be difficult to understand, and we are here to help you navigate through them.

For more information please visit the Welsh Water website.

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