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I need support to make a complaint

We want to make sure that our customers have fair and equal access to our complaints service by:

  • Accepting verbal complaints.
  • Supporting vulnerable customers through the complaints process and referring customers to an alternative service if needed.
  • Providing translation and interpreting services.
  • Providing information in large print, braille, audio, and other languages.
  • Providing meetings in places with disabled access and hearing loops.
  • Providing support to help you to make a complaint.
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