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What is not a complaint?

In line with our Complaints Policy we will not treat the following as a complaint:

  • You are requesting a service (to do this please contact us here or check our other self-help guides)
  • You are reporting Anti-Social Behaviour, such as a Noise Complaint.
  • You are reporting a defect.
  • It’s about a personal injury or being dealt with by our insurers.
  • The matter is being dealt with by another statutory body (e.g. Torfaen County Council https://www.torfaen.gov.uk or the Police Authority https://www.gwent.police.uk/)
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