- In line with our Complaints Policy we will not treat the following as a complaint:
- You are requesting a service (to do this please contact us here or check our other self-help guides)
- You are reporting Anti-Social Behaviour, such as a Noise Complaint.
- You are reporting a defect.
- It’s about a personal injury or being dealt with by our insurers.
- The matter is covered by another statutory redress.
- The matter is covered by another statutory body (e.g. Torfaen County Council https://www.torfaen.gov.uk or the Police Authority https://www.gwent.police.uk/)
What is not a complaint?
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