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Complaints
What if I need help?
If you need additional support, we will try our best to help. We may put you in touch with other...
What is Bron Afon’s Complaints Procedure?
We aim to resolve complaints the first time. We have clear guidance for our staff to ensure we are fair,...
What will you expect from me?
In times of trouble or distress, we understand that some people may act out of character. We do not see...
How do you deal with anonymous complaints?
If you make an anonymous complaint, we will investigate your concerns using our complaints guidance. However, please be aware that...
How will you put things right?
We aim to resolve complaints by dealing with outstanding issues quickly. This means improving communication, apologising for your dissatisfaction, and...
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