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What is an emergency repair?

Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home.  We aim to get them sorted for you or made safe within 24 hours. 

Emergency repairs include:

  • Broken windows or doors boarded up for security
  • Any severe leak that can’t be stopped
  • Fire
  • Lighting to your communal stairs, landings or fire escapes
  • Exposed electrical wires and broken sockets
  • Damaged fire doors to communal areas in flats
  • A wall in danger of collapsing or other structural issues
  • Unsecure external doors or window locks on the ground floor
  • Total or partial loss of heating or water heating between 31st October and 1st May
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