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What repairs are you responsible for?

You are responsible for:

  • Decoration
  • Domestic Appliances (example: kettle, toaster, iron
  • Door numbers, bells, and draught excluders
  • Lost keys/locked out of your home (If you are locked out or have lost
    your keys we will attend but you will be charged for the repair)
  • Fixtures & Fittings (for example, shelving installed by you or a previous tenant)
  • Garden maintenance (including trees/hedges)
  • TV aerials/satellite dishes and sockets (We are responsible if it’s a communal aerial in a block of flats. You must have written permission from us to fit an aerial or satellite dish to your home. If we need to move aerials or satellite dishes to carry out work you will have to pay for them to be moved and refitted)
  • Broken glass/glazing (You are responsible for the glass/ glazing in any windows, doors or porches in your home. If one of your windows is smashed we will come and board it up to make it secure. If you are the victim of a crime and your home has been damaged, you must report it to the police and ask for a crime number. Please make sure you tell us the crime number when you report the damage; however, we may still charge you for the work.
  • Toilet seats
  • Rats – (we will attend for rats inside your home and block any access points however it is your responsibility to remove an infestation outside your home)
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