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What are your repair timescales?

All repairs are put into priority timescales depending on the nature of the problem and the urgency of work required. Below are examples of maintenance problems and their priority timescales.

Emergency (within 24 hours):
Dangerous structures, security risk, severe leaks

Essential (within 5 working days):
Partial loss of power, broken shower unit (if no separate bath), loose or detached banister/handrail

Routine (within 90 working days):
Containable plumbing leaks, minor electrical faults, internal doors sticking

Minor works (within 180 working days):
Plastering, fencing, skirting board & architrave repairs, blocked gutters/leaks (if not directly outside front/rear door)

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