Welsh Water decides the increase in your water and sewage charge.
Tenants who currently receive HelpU will pay £4.71
Tenants who currently receive Water Assist will pay £7.48
If you earn less than £15,500 and claim a means-tested benefit then you may be able to get a deduction on your water rates. Visit www.dwrcymru.com/en/my-household/get-help-paying-your-bill/helpu-tariff for more information and to apply.
The Customer Reference number that you will need to enter is: 3489812601. You can also contact Welsh Water by phone on Monday – Friday 8am – 6pm on 0800 0520145. If your claim is successful then you will start to pay a lower amount directly to Welsh Water and they will contact us so that we stop charging you for this.