If the problem involves escaping of water (e.g. a burst pipe), you’ll need to try to stop the leak or turn off the water supply as soon as you can to reduce any damage. Stop taps (also sometimes called a stop valve or stopcock) turn off your water supply and are usually found in the following places:
- kitchen sink
- kitchen cupboard
- downstairs bathroom or toilet
- garage or utility room
- under the stairs
Turn the valve clockwise to turn off the water supply. It may take a few minutes for the water to stop altogether.
Please take photos of the damage and point of origin of the leak if you can and keep any damaged fittings/parts. This will help with your claim further down the line.