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Understanding your annual rent
How much will my Direct Debit be from April 2023?
This will depend on lots of things, such as whether or not Housing Benefit or Universal Credit pay some of...
If you’re able, why not pay a little extra?
Some of our customers have found that having a “buffer” on their account has been helpful when they’ve either had...
What if I can’t afford to pay a little extra or if I am struggling with my payments?
We would not want anybody to find themselves in financial difficulty so the choice of whether to build up a...
When are the rent free weeks?
We offer two rent free weeks throughout the year where you will not be charged. If you are in arrears...
Why have I received my rent increase letter early?
Due to the Renting Homes Wales Act being introduced in December, we now have to give you two months notice...
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