We’ve partnered with AllPay so that you can easily pay your rent on line using your credit or debit card.
Your rent is one of the most important payments you will need to make but we know that your circumstances may change.
If you’re behind with your payments, don’t ignore it. We appreciate that this can be difficult, but telling us can be the first step in the right direction.
If you’re struggling to pay your rent, you can contact your Community Housing officer. You can send them a message here, or contact us here.
If you call us, a colleague from our Customer Hub can help you set up an affordable payment plan or chat to you about the support available. You can also set up a payment plan through your My Bron Afon account. You can register for an account here.
Paying with AllPay
The easiest way to manage your rent account is through My Bron Afon. Your personal account allows you to check your rent balance, set up a direct debit, create a payment plan or work out your budget.
You can pay online via the allpay service using your credit or debit card or choose from any of the following options:
iPhone via the App Store. / Android via Google Play / Windows Phone.
Direct Debit
You can set up a direct debit payment. Complete our Direct Debit form and one of our team will contact you to set up a monthly payment so you will never forget to pay your rent.
Swipecard
You can use your swipe card to pay your rent in almost 60 shops and post offices in Torfaen and thousands more across the UK. Find your nearest PayPoint shop or post office and hand over your swipe card with your payment.
Telephone
You can call allpay on 0330 041 6497 at any time of the day or night to pay using your credit or debit card and quote the long number on your swipecard.
Recurring Card Payment
Use your debit card for recurring payments to be taken on the date of your choice and at a frequency that suits you. This is different from a direct debit, as it checks your account on the date you’ve chosen and if there is not enough money in your account, the payment will not be taken. This means you don’t get any bank charges for missed payments.
Rent won’t be charged for the weeks starting Monday 26th August and 30th December. 2024. If you are behind with your rent, you must use these weeks to catch up by continuing to make payments.