Self-Help Guides
Adaptations7 Articles
- I’ve been assessed by an OT, how long will I need to wait for my adaptations?
- I’ve had a referral for major adaptations, how long will I have to wait?
- How do I request major adaptations to my home?
- What if my home isn’t suitable for adaptations?
- I’ve had a referral for adaptations – what will happen next?
My Contract17 Articles
- Do I need to sign my new contract and return it to you?
- Why are my charges different on the contract, to what I pay?
- Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
- Why have I received my contract with my name only on it? I’m a joint contract holder.
- I’ve received a new Secure Occupation Contract
Rent14 Articles
- What support can I get to pay my rent?
- I currently pay my water charges to you by direct debit, what will happen?
- I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
- I have arrears with Bron Afon, will that affect my payment with Welsh Water?
- How do I set up my payments with Welsh Water?
Renting Homes Act13 Articles
- Why have I received my rent increase letter early?
- Do I need to sign my new contract and return it to you?
- Why are my charges different on the contract, to what I pay?
- Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
- Why have I received my contract with my name only on it? I’m a joint contract holder.
Understanding your annual rent7 Articles
- Why have I received my rent increase letter early?
- I claim Universal Credit, what do I need to do?
- If you’re able, why not pay a little extra?
- What if I can’t afford to pay a little extra or if I am struggling with my payments?
- Are you receiving everything that you’re entitled to? Do you need some help?
Water Rates9 Articles
- I currently pay my water charges to you by direct debit, what will happen?
- I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
- I have arrears with Bron Afon, will that affect my payment with Welsh Water?
- How do I set up my payments with Welsh Water?
- Will the amount that I pay Welsh Water be the same as I pay Bron Afon?