Complaints
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What is stage 2 of your complaints process?
Read more: What is stage 2 of your complaints process?If you are not happy with the response you receive at stage one, stage…
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What is stage 1 of your complaint process?
Read more: What is stage 1 of your complaint process?Bron Afon is committed to great customer service. We think it’s best to deal…
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How will you put things right?
Read more: How will you put things right?We aim to resolve complaints by dealing with outstanding issues quickly. This means improving…
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How do you deal with anonymous complaints?
Read more: How do you deal with anonymous complaints?If you make an anonymous complaint, we will investigate your concerns using our complaints…
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What will you expect from me?
Read more: What will you expect from me?In times of trouble or distress, we understand that some people may act out…
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What is Bron Afon’s Complaints Procedure?
Read more: What is Bron Afon’s Complaints Procedure?We aim to resolve complaints the first time. We have clear guidance for our…
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What if I need help?
Read more: What if I need help?If you need additional support, we will try our best to help. We may…
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Who can make a complaint?
Read more: Who can make a complaint?Anyone, who has received, or was entitled to receive, a service from us can…
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I need support to make a complaint
Read more: I need support to make a complaintWe want to make sure that our customers have fair and equal access to…
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How do I make a complaint?
Read more: How do I make a complaint?We want to make it easy for you to give us feedback, so you…
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What is not a complaint?
Read more: What is not a complaint?In line with our Complaints Policy we will not treat the following as a complaint:
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