Caretaking & Grounds Service
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How can I properly report a problem with a street light?
Read more: How can I properly report a problem with a street light?Like bins, street lighting normally covers the highway and responsibility would usually sit with…
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Who can I get help in adverse winter weather conditions?
Read more: Who can I get help in adverse winter weather conditions?(Winter) adverse winter weather Bron Afon proactively prepare our resources to respond promptly to…
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I have unwanted items, how do I get rid of them?
Read more: I have unwanted items, how do I get rid of them?Please do not leave items in the corridor, bin store or in the street…
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I noticed an abandoned vehicle, how do I report it?
Read more: I noticed an abandoned vehicle, how do I report it?The Council has legal duties and responsibilities when it comes to dealing with abandoned…
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I need a tree cutting, when do you offer this?
Read more: I need a tree cutting, when do you offer this?We inspect all our trees regularly on a risk-first basis. We inspect some more…
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When do you offer grass cutting services?
Read more: When do you offer grass cutting services?During the grass-cutting season (usually March to October), we will monitor work that has…
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I noticed a shopping trolley that needs collecting.
Read more: I noticed a shopping trolley that needs collecting.Shopping trolleys are the property and responsibility of the shop, which will need to…
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Do you manage all play areas?
Read more: Do you manage all play areas?We inspect play areas for safety every week. If you spot a problem, please…
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When do you clean the roads from litter?
Read more: When do you clean the roads from litter?We will deal with litter at as part of our normal cleansing activities. We…
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I need help with falling leaves and leaf litter.
Read more: I need help with falling leaves and leaf litter.Bron Afon are not responsible for leaf fall into gardens or the adopted (Council)…
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When are bin collections?
Read more: When are bin collections?Bins and collection of waste and recycling are the Council’s responsibility. They have processes…
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I’ve seen dog and litter bins overflowing.
Read more: I’ve seen dog and litter bins overflowing.You should report overflowing bins to Torfaen Council, as they are highly likely to belong to…
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Is Bron Afon responsible for things on the street?
Read more: Is Bron Afon responsible for things on the street?(Streets) Highways and street “furniture” are considered as: bins, lighting, signage, benches, and subways. …
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I require shrub maintenance, when is it carried out?
Read more: I require shrub maintenance, when is it carried out?We maintain shrubs between October to March each season when most are dormant. Depending…
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Will you cut my hedges?
Read more: Will you cut my hedges?We will maintain hedges in accordance with relevant wildlife legislation. This includes working within…
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What is considered fly-tipping?
Read more: What is considered fly-tipping?Not everything left in the streets is “fly-tipping,” for example unwanted items, bins and…
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I’ve found a dead animal, what can you do?
Read more: I’ve found a dead animal, what can you do?It is unlikely we would attend to remove a dead animal in the open…
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Do you offer a block cleaning service?
Read more: Do you offer a block cleaning service?We offer a basic cleaning service. The average visit ranges from 10 – 30…
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My block has not been cleaned / rubbish in block
Read more: My block has not been cleaned / rubbish in blockOnce a month we clean and inspect common areas in our blocks of flats.…
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I need access to my meter cupboard
Read more: I need access to my meter cupboardIf you live in a flat and decide to change your utility provider or…
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A tree root is causing damage
Read more: A tree root is causing damageIf you are a Bron Afon contract holder we will send a Community Surveyor…
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There are animals nesting / fouling in a tree
Read more: There are animals nesting / fouling in a treeTrees are an animal’s natural habitat, and we will not remove a tree for…
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A tree is blocking my light/satellite signal
Read more: A tree is blocking my light/satellite signalWe, like most landlords have a no right to light rule. We will not…
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How do I report an overhanging tree?
Read more: How do I report an overhanging tree?If the tree is within a garden you or your neighbour are allowed to…
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How do I report a dangerous tree?
Read more: How do I report a dangerous tree?We class a dangerous tree as a threat to life or property. As this…
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How do I report an overgrown tree?
Read more: How do I report an overgrown tree?Trees within the boundary of a garden are contract holder responsibility and we are…