Leaseholders
-
How can I try to prevent water leaks?
Read more: How can I try to prevent water leaks?1. Know where the stop tap is. Ensure that not only you know where…
-
How do I make a claim after a leak at my property?
Read more: How do I make a claim after a leak at my property?At Bron Afon, we understand that filing a claim can feel overwhelming. If you…
-
I have a leak in my property, what should I do?
Read more: I have a leak in my property, what should I do?If the problem involves escaping of water (e.g. a burst pipe), you’ll need to…
-
How do I make a Municipal insurance property claim?
Read more: How do I make a Municipal insurance property claim?Making a claim online will take about five minutes and requires a few details…
-
A property is at risk of flooding and flood damage, what should I do?
Read more: A property is at risk of flooding and flood damage, what should I do?If a property is at risk of flooding and flood damage, below are some…
-
Who should I call for guidance for flash floods?
Read more: Who should I call for guidance for flash floods?Flash floods can be very dangerous and destructive, not only because of the force…
-
Do I need to pay ground rent?
Read more: Do I need to pay ground rent?Ground rent is a payment you make to your landlord as a condition of…
-
Why does my block have asbestos re-inspections every year?
Read more: Why does my block have asbestos re-inspections every year?If there are asbestos-containing materials within our properties or communal areas that we manage,…
-
I haven’t reported any repairs, how do I know if anything was reported and repaired?
Read more: I haven’t reported any repairs, how do I know if anything was reported and repaired?Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron…
-
You don’t clean our block, so why am I being charged for block cleaning?
Read more: You don’t clean our block, so why am I being charged for block cleaning?If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for…
-
Why have I had this Ground Rent Demand?
Read more: Why have I had this Ground Rent Demand?In Wales, it’s the law to send this demand out when it’s due and…
-
Will my service charge direct debit continue?
Read more: Will my service charge direct debit continue?Will my Direct Debit continue? Yes. If you currently have a DD set up…
-
Why have I received invoices to pay service charges – I own my property?
Read more: Why have I received invoices to pay service charges – I own my property?The Lease you own to occupy the property is a legal contract between you…
-
Do I have to pay all of my service charge invoice by the end of April?
Read more: Do I have to pay all of my service charge invoice by the end of April?Yes it should be paid in full within 30 days of the invoice date.…