Water Rates
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I currently pay my water charges to you by direct debit, what will happen?
Read more: I currently pay my water charges to you by direct debit, what will happen?If your account is in credit and there is no weekly shortfall to pay,…
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I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
Read more: I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?No, the housing costs and any arrears will continue to be paid to us…
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I have arrears with Bron Afon, will that affect my payment with Welsh Water?
Read more: I have arrears with Bron Afon, will that affect my payment with Welsh Water?No, your arrears with Bron Afon will remain and you will have a zero…
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How do I set up my payments with Welsh Water?
Read more: How do I set up my payments with Welsh Water?When you receive your bill in February it will include various ways to pay.…
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Will the amount that I pay Welsh Water be the same as I pay Bron Afon?
Read more: Will the amount that I pay Welsh Water be the same as I pay Bron Afon?The water charge will go up in April as normal but the amounts will…
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Why can’t I continue to pay Bron Afon?
Read more: Why can’t I continue to pay Bron Afon?Our contract to collect the water rates for Welsh Water has ended and they…
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I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?
Read more: I have received my Welsh Water letter but I don’t want to pay by Direct Debit. How else can I pay?When you receive your bill from Welsh Water it will include a variety of…
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When will I need to start paying Welsh Water?
Read more: When will I need to start paying Welsh Water?A Bill will be issued by Welsh Water in mid February, but you will…
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Changes to how you pay your water rates
Read more: Changes to how you pay your water ratesFrom April 2023 all water charges are being transferred to Welsh Water to collect.…