Understanding your annual rent

Why have I received my rent increase letter early?

Due to the Renting Homes Wales Act being introduced in December, we now have…
Read more: Why have I received my rent increase letter early?
I claim Universal Credit, what do I need to do?

If you are claiming Universal Credit it is your responsibility to notify the DWP…
Read more: I claim Universal Credit, what do I need to do?
If you’re able, why not pay a little extra?

Some of our customers have found that having a “buffer” on their account has…
Read more: If you’re able, why not pay a little extra?
What if I can’t afford to pay a little extra or if I am struggling with my payments?

We would not want anybody to find themselves in financial difficulty so the choice…
Read more: What if I can’t afford to pay a little extra or if I am struggling with my payments?
Are you receiving everything that you’re entitled to? Do you need some help?

If you need a little help contact us or e-mail Contract Support here and…
Read more: Are you receiving everything that you’re entitled to? Do you need some help?
Could you pay less for your water?

Welsh Water decides the increase in your water and sewage charge. Contract holders who…
Read more: Could you pay less for your water?
When are the rent free weeks?

We offer two rent free weeks throughout the year where you will not be…
Read more: When are the rent free weeks?

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