My Contract

Do I need to sign my new contract and return it to you?

No, the contract is just to keep safe for your records and so you…
Read more: Do I need to sign my new contract and return it to you?
Why are my charges different on the contract, to what I pay?

This is explained on the cover letter you would have received with your contract.…
Read more: Why are my charges different on the contract, to what I pay?
Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.

To calculate the maximum occupancy, we have used the measurements available for the property…
Read more: Why is my maximum occupancy so high? I’ve had my home reclassified because a bedroom was too small.
Why have I received my contract with my name only on it? I’m a joint contract holder.

As required under the Renting Homes Act, all contract holders, including joint contract holders,…
Read more: Why have I received my contract with my name only on it? I’m a joint contract holder.
I’ve received a new Secure Occupation Contract

From 1st of December 2022 the introduction of the Renting Homes (Wales) Act 2016…
Read more: I’ve received a new Secure Occupation Contract
How do I end my contract?

You will need to provide four weeks written notice to end your contract by…
Read more: How do I end my contract?
I want to downsize

If you are living in a home that is too large for your needs,…
Read more: I want to downsize
Contract transfer (Assignment)

A Contract Transfer is a way a contract can be legally transferred from one…
Read more: Contract transfer (Assignment)
Can I apply for a succession?

In the event of a contract holder passing away, a resident living in the…
Read more: Can I apply for a succession?
How do I report noise or animal nuisance?

If you report nuisance, annoyance or disturbance due to noise or animals, we will…
Read more: How do I report noise or animal nuisance?
Who is my Community Housing Officer?

We want the best for our contract holders and your Community Housing officer can…
Read more: Who is my Community Housing Officer?
How do I apply for a joint contract?

You can apply to add someone else as a joint Contract Holder by completing…
Read more: How do I apply for a joint contract?
How do I apply for a sole contract?

If you are a joint contract holder and want to apply to be a…
Read more: How do I apply for a sole contract?
How do I transfer my contract?

If you have found another social housing contract holder that you would like to…
Read more: How do I transfer my contract?
How do I add or remove an occupant from my account?

During your contract you may ask us to add or remove occupants from your…
Read more: How do I add or remove an occupant from my account?
I’m a victim of criminal damage

Criminal Damage If you are the victim of a crime and your home has…
Read more: I’m a victim of criminal damage
I’m thinking of Moving Out

Moving Out If you move out of your home make sure you do the…
Read more: I’m thinking of Moving Out

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