Calendar of Grounds Maintenance & Cleansing Work This is a list of some of the jobs we do on the land we look after throughout the year. Footpaths and roads where we have houses and flats are looked after by Torfaen council. They also deal with everything related to bins and recycling. You can […]
Everyone should have a place they are proud to call home
Alan Brunt, Bron Afon’s CEO sets out our vision and our focus as we launch our new Corporate Strategy 2023-28. I am excited to introduce our new Corporate Strategy, which sets out how we will deliver on our ambitions over the next five years. Building on the 2018 Corporate Plan, this 2023 strategy renews our […]
Everyone should have a place they are proud to call home
Alan Brunt, Bron Afon’s CEO sets out our vision and our focus as we launch our new Corporate Strategy 2023-28. I am excited to introduce our new Corporate Strategy, which sets out how we will deliver on our ambitions over the next five years. Building on the 2018 Corporate Plan, this 2023 strategy renews our […]
National Hoarding Awareness Week 15 – 21 May 2023
National Hoarding Awareness Week 15 – 21 May 2023 This week is National Hoarding Awareness Week. We offer support, advice and information to customers who choose to engage with us around challenges they may have with the condition of their home. Our Home Conditions Project Officer Simon shares an update on his current project, and […]
What support can I get to pay my rent?
Grants, services and advice to help with paying your rent and other essential costs There are several organisations that can support you with grants, services and advice to help with claiming benefits and paying your rent, energy bills or other essential costs. Here are details of some of them: Cost of Living and benefits advice […]
Relay UK
Relay UK: A Free App for Deaf and Speech-Impaired People to Communicate over the Phone If you have difficulty hearing or speaking, you may find it challenging to communicate over the phone. However, there is a free service called Relay UK that can help you. Relay UK is a relay service that helps deaf, speech-impaired, […]
Leaseholders
As a leaseholder, you may have some questions about the service charge demands that you receive every year. The invoice is sent out once a year, on April 1st, and it’s important to pay it in full within 30 days of the invoice date. However, if you contact the Leasehold Team, you may be able […]
ASB Awareness
As a responsible housing association, we take the issue of anti-social behaviour (ASB) very seriously. Our top priority is to ensure that our customers feel safe and secure in their homes. If our customers experience ASB, we encourage them to report it to us as soon as possible. This can be done by phone, email, […]
Our Performance
As a responsible and customer-focused housing association, Bron Afon understands the importance of delivering high-quality services to our customers. That’s why we closely monitor our performance to ensure we are meeting the needs of our customers and improving the way we work. We use a range of metrics to measure our performance, including customer satisfaction […]
Changes to how you pay your water rates
Starting from April 2023, Welsh Water will be responsible for collecting all water charges, and therefore, we will no longer collect water rates as part of your rent. This news might have already reached you through a letter we sent out. Welsh Water will be sending out letters to their customers, which includes all our […]