Go to the ‘Notifications’ tab on the app and select the relevant case.
Can I delete individual recordings?
You cannot delete recordings once you have submitted your report. However, you can request your…
I want to share my case with a secondary organisation. How do I do this?
Speak to your reporting organisation, as they are the data controllers. If you need assistance…
How can I get access to my recordings?
Contact your reporting organisation, as they are your Data Controller. Data requests should be directed…
Who do I contact regarding updates on my case?
You need to contact the reporting organization you selected for the submitted case, which can…
How can I remove excess moisture to prevent mould and condensation?
To remove excess moisture, wipe down any areas with moisture build-up, such as bedroom windows,…
What should I do if I’m worried about damp and mould in my home?
If you’re concerned about damp and mould, it’s important to report it as soon as…
What are occupations and why are they so important to us?
We have a fantastic Occupational Therapy (OT) team at Bron Afon, working with customers to…
Why does it matter if there’s condensation or mould growth in the home?
Mould spores are the “seeds” of mould growth and are released into the atmosphere when…
What causes condensation?
Condensation inside a home happens when warm, moist air from everyday activities meets cooler surfaces…