Grants, services and advice to help with paying your rent and other essential costs There are several organisations that can support you with grants, services and advice to help with claiming benefits and paying your rent, energy bills or other essential costs. Here are details of some of them: Cost of Living and benefits advice […]
Relay UK
Relay UK: A Free App for Deaf and Speech-Impaired People to Communicate over the Phone If you have difficulty hearing or speaking, you may find it challenging to communicate over the phone. However, there is a free service called Relay UK that can help you. Relay UK is a relay service that helps deaf, speech-impaired, […]
Leaseholders
As a leaseholder, you may have some questions about the service charge demands that you receive every year. The invoice is sent out once a year, on April 1st, and it’s important to pay it in full within 30 days of the invoice date. However, if you contact the Leasehold Team, you may be able […]
ASB Awareness
As a responsible housing association, we take the issue of anti-social behaviour (ASB) very seriously. Our top priority is to ensure that our customers feel safe and secure in their homes. If our customers experience ASB, we encourage them to report it to us as soon as possible. This can be done by phone, email, […]
Our Performance
As a responsible and customer-focused housing association, Bron Afon understands the importance of delivering high-quality services to our customers. That’s why we closely monitor our performance to ensure we are meeting the needs of our customers and improving the way we work. We use a range of metrics to measure our performance, including customer satisfaction […]
Changes to how you pay your water rates
Starting from April 2023, Welsh Water will be responsible for collecting all water charges, and therefore, we will no longer collect water rates as part of your rent. This news might have already reached you through a letter we sent out. Welsh Water will be sending out letters to their customers, which includes all our […]
Give us feedback on Your Voice
We’re excited to launch the new Your Voice website. We want to work with our customers to make changes and improvements to our services, and we want our customers’ voice to help us shape what we do. Join Your Voice to give your feedback and views directly to Bron Afon on projects which matter to […]
I currently pay my water charges to you by direct debit, what will happen?
If your account is in credit and there is no weekly shortfall to pay, your direct debit will be cancelled. If your account in arrears but there is now weekly shortfall to pay, your direct debit will be reduced by the water charge amount. If your account is in arrears and you also have a […]
I’m on Universal Credit and my housing costs and water charge is paid direct to you, will this stop?
No, the housing costs and any arrears will continue to be paid to us until they are cleared.
I have arrears with Bron Afon, will that affect my payment with Welsh Water?
No, your arrears with Bron Afon will remain and you will have a zero balance with Welsh Water when you start paying them from April.