Leaseholders at Bron Afon
Leasehold ownership of a home is a long-term tenancy that gives the leaseholder the right to use the property for living purposes for a set period of time.
We have over 900 leasehold properties in Torfaen.
We have a specialist leasehold management team who can help you with any questions. The team is there to help you with any issues.
What issues can Bron Afon help me with?
If you’re one of our 900+ leaseholders in Torfaen, we’re here to help. At Bron Afon, we have a dedicated Leasehold Management Team who specialise in supporting leaseholders and answering any questions you might have about your property.
You can contact the team for advice and support on topics such as:
- Your rights and responsibilities as a leaseholder
- Major works or improvements to your block
- Boundary disputes
- Making alterations to your property
- Paying service charges
- Subletting or selling your home
Our Leasehold Team is here to make things easier for you.
Find Answers to Your Leaseholder Questions
If you need information about Leaseholders, our FAQs cover the most commonly asked questions. For further support, visit our self-help guides to learn more about reporting and resolving ASB issues.
We can help anyone who:
- Has a permanent and substantial disability, and
- Has difficulty accessing different parts of their home or community
- Is registered as the contract holder or an occupant of the home in which they are having difficulties
Our team can recommend equipment and adaptations, which may help you to access your home and carry out day to day activities.
The Lease you own to occupy the property is a legal contract between you and the landlord (us) and in the Lease it explains your responsibilities to pay these charges, what the charges might be and how your contribution is set towards those costs.
Yes. If you currently have a DD set up for your annual service charges, your DD will be updated and you will receive notification of this from AllPay. If you have a new ‘Major Works’ invoice, you will need to set up another Direct Debit with the help of the Leasehold Team.
In Wales, it’s the law to send this demand out when it’s due and in this format. If you already pay by Direct Debit, payment of the ground rent should have been included but you will still receive the demand.
If ‘Block Cleaning / Inspection’ is on your invoice it is included in the schedule for the team delivering those services. If your block does not receive a scheduled clean it will receive a scheduled inspection to check the cleanliness of the block and to make a few safety checks in and around the block.
Leasehold ownership of a home is a long-term tenancy that gives the leaseholder the right to use the property for living purposes for a set period of time.
Useful Links
We worked with some of our leaseholders to pick out these useful links. If you think of any other links that would benefit other leaseholders, please email [email protected]
Advisory Service (LEASE)
The Leasehold Advisory Service is one of the best places to find answers to your residential leasehold questions or problems.
Communities & Local Government
You will find a publication provided by the Communities and Local Government.
Government
This briefly explains the many things that can affect leaseholders and it also contains many links with more information.
Gas Safety Register
It is vital for the safety of residents and visitors to blocks of flats that all gas appliances are safe and checked regularly by registered engineers.
Money Advice Service
The Money Advice Service is full of money-saving tips and ideas to help you save money or cut costs in your home.
Torfaen Council’s Portal
You will be able to see the weekly list of the planning applications, information about Building Control, regeneration and conservation.
Property Insurance
Below, you can view the summary of cover for Bron Afon’s property insurance, arranged by Gallagher. This document outlines the key elements of your policy, including cover, exclusions, and important information you should be aware of for the year ahead.
Major Works Projects 2025-26
We’ve set out the planned Major Works covering external works, refurbishments, and roofing projects scheduled across 2025–2027. This summary highlights where and when improvements will be delivered to homes and communal areas, ensuring residents are kept informed of upcoming works.
Duty of Care and Maintenance
We’ve put together a clear guide to explain the essential safety and maintenance responsibilities we manage across our buildings. This covers areas such as fire safety, asbestos, water testing, lift servicing, and communal electrical checks, so leaseholders know what to expect and why these measures are important.
Radon
If you are a leaseholder and your property is identified as requiring additional monitoring to record the level of radon in the property, we can make you aware of the risk and provide details of how this risk can be mitigated. Keeping you safe in your home.