Our office is closed to visitors unless you have an agreed appointment with a named member of staff.

Help is Here. How to Access Support if you need it.

Support if you are struggling  

We know times are tight for many of our customers. If you’re struggling with your energy and water bills, or if you need a voucher for a local foodbank, there is support available.  Here are some organisations that can help:  Priority Services Register (PSR) 

The Priority Services Register (PSR) is a free service you can join that provides extra advice and support, including when there’s an interruption to your electricity or gas supply.    

Find out if you are eligible to register for PSR services here 

Energy Provider Hardship Fund 

Some of the energy providers have their own hardship funds, for example, Octopus Energy have the Octo Assist Fund and are taking applications for a winter fuel assist payment up to £200. British Gas will support customers of any provider but the customer will need to have had specialist debt advice to access.  

Here’s a list of energy providers with hardship funds: 

Discretionary Assistance Fund (DAF) 

The Welsh Government’s Discretionary Assistance Fund (DAF) | GOV.WALES gives you access to the Emergency Assistance Payment, which you can use to pay for food, utilities, and emergency travel. 

Dwr Cymru: HelpU scheme 

Welsh Water’s HelpU scheme can reduce your rates if you’re on a low income. Find out more here: HelpU tariff. 

Citizens Advice Torfaen: Crisis Support 

Citizens Advice Torfaen can issue vouchers for free electricity and gas, and food vouchers for the Trussell Trust 

https://catorfaen.org.uk/our-projects/crisis-support/  

Our Tenancy Support Team 

Utilities: 

In partnership with the Fuelbank Foundation, we can issue our customers on pre-payment meters with vouchers for gas and electricity when all other options have been tried.   

Foodbank: 

In partnership with the Trussell Trust, we can issue our customers with vouchers for local food banks. 

You can get in touch with us at: tenancy_support@bronafon.org.uk to find out if you are eligible.  

 

 

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