Gas Servicing & Safety
Your gas service and electrical checks are very important. They keep you, your family, your neighbours’ and community safe.
Smell gas or suspect a leak?
Leave your home and call the 24-hour National Gas Emergency Service. Calls to this number are typically FREE but it may depend on your phone contract. Remember to never use a phone near a gas leak – move well away from the property.
How often are the checks carried out?
Every 12 months, by law, we have to check the safety of the gas appliances and gas supply in our homes. We also complete our electrical checks every five years.
Suspect carbon monoxide poisoning or your alarm is sounding?
If your carbon monoxide detector makes a sound for no reason call 0800 111 999.
Don’t delay – get fresh air immediately.
Open doors and windows, turn off any gas appliances and leave your home.
Speak to your doctor immediately or go to hospital if you have any symptoms of carbon monoxide poisoning.
Find Answers to Your Gas & Electrical Checks Questions
If you need information, visit our self-help guides to learn more.
When your gas service or electrical check is due, we will send you an appointment in the post. We will send your appointment in advance, giving you plenty of time to let us know if it’s not a good time for you.
Please try to let us know ahead of the date of your first appointment so that we don’t turn up as planned.
No hot water? It could be that the pressure has dropped in your boiler.
Follow these easy steps to re-pressurise your boiler.
If your boiler display is showing flashing numbers between 0.1 and 0.4, you should first turn off any running hot taps and then your heating.
Underneath your boiler, you will see two grey taps. Turn the one on the left so that it’s fully open and then slowly start turning the one on the right until you hear the boiler start filling with water.
Keep an eye on your display – the numbers will be flashing and will start to rise. Once the display shows 1.0, turn off both taps.
That’s it! You can now turn on your heating and hot water.
If you’re at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply. If you aren’t sure you can ask a neighbour or friend to help.
British Gas recommends that you contact them to arrange a visit if your condensate pipe is frozen, however here they explain how you can thaw your condensate pipe in these easy steps.
Modern boilers are extremely efficient and produce condensation which runs through your condensate waste pipe.
Gas is dangerous! If an appliance is not working properly it can give out carbon monoxide fumes. You cannot smell, taste, or see carbon monoxide. If you are exposed to carbon monoxide even for a short period of time, it can cause serious injury or even death.