We can help anyone who:

• Has a permanent and substantial disability, and
• Has difficulty accessing different parts of their home or community
• Is registered as the contract holder or an occupant of the home in which they are having difficulties

Our team can recommend equipment and adaptations, which may help you to access your home and carry out day to day activities.

Torfaen County Borough Council are responsible for your waste and recycling service.

If your refuse or recycling bin has been lost or stolen you can request a new one. There is a charge for a new purple lidded bin, however all other items are available free of charge. You can request as many black boxes, nets or blue bags as you need.

You can request a new refuse or recycling bin on their website here.

You can also call 01495 762200.

Mould is a fuzzy, sometimes colourful, unwanted guest that can show up in homes when it’s damp and soggy. Think of it like a plant that doesn’t need sunlight to grow, but it sure loves wet spots! When water gets cozy with things like paint or the paper on your walls, it’s party time for mould.

No hot water?  It could be that the pressure has dropped in your boiler. 

Follow these easy steps to re-pressurise your boiler in our Self Help Guides. Click here.

For more information on the Renting Homes Act Wales visit:
https://gov.wales/housing-law-changing-renting-homes

Rent won’t be charged for the weeks starting Monday 24th August and 28th December 2026. If you are behind with your rent, you must use these weeks to catch up by continuing to make payments.