If you need a little help contact us or e-mail Contract Support here and we can ease the pressure and support you with budgeting, benefits, form filling, debts and getting into training. You can make sure that you’re getting the right benefits or grants here: https://benefits-calculator-2.turn2us.org.uk/ For independent advice contact Torfaen Financial Inclusion on 01495 […]
What is the rent increase in 2023?
We recognise that this is a financially difficult time for everyone and our increase is below the current rate of inflation. Our rent increase this year is 6.5% from April 2023 in line with Welsh Government Policy. We have also used our rent policy to work out what you should pay. You will see an […]
Helping Working Families
The Helping Working Families project is a partnership between Bron Afon Community Housing and The National Lottery. Is there at least one person in your home who has a full-time or part-time job, or is self-employed and supporting one child under the age of 18? Are you struggling to make ends meet? Through our Helping […]
Why do I need to remove carpets and floor coverings?
If you feel you want to leave any flooring please contact us to discuss the situation further.
What do I do with any belongings I don’t want?
It is your responsibility to clear all items from your home including carpets and other floor coverings. If you leave any items in the property, garden, loft space or store cupboards, you will be recharged for the full cost of clearance. This cost might be more expensive than if you arrange to clear the property […]
What do I do about any outstanding arrears on my account?
You should pay any money you owe us before your contract end date. If this is not possible, you will need to contact us here to set up an affordable payment plan. You can also set up a payment plan on our customer portal, My Bron Afon. You can register for an account here. If […]
When will I be able to move out?
The last day of your contract will be four weeks from when you tell us you’re withdrawing from your contract. Your keys should be handed in to our office in Llantarnam by 12pm on this day. Your rent is payable until this time. If you hand your keys back after 12pm, you will be charged […]
Cost of living: Welsh winter fuel payment to double to £200
Payments to help people on Universal Credit and other working-age benefits to pay fuel bills will be doubled by the Welsh government. Payments from the Winter Fuel Support Scheme will rise from £100 to £200. People who have already received the payments will get the extra money in the coming weeks. It comes ahead of […]
Is the house inspected before I move out?
Once we have had your completed form, we may arrange to visit you in your home to complete your end of contract inspection. This will tell us if any repairs need to be carried out before your contract ends. We will also tell you if you have any rent or other charges outstanding on your […]
Tenants move into our new homes at Malthouse Close.
Moving into a new home means a fresh start for many people and for some like Shane Edwards in Cwmbran, it means so much more. Shane, who had recently been living in temporary accommodation, got the keys to his home last week, one of 22 brand new Bron Afon homes at Malthouse Close. In […]