Help is Here. How to Access Support if you need it.
Support if you are struggling
We know times are tight for many of our customers. If you’re struggling with your energy and water bills, or if you need a voucher for a local foodbank, there is support available. Here are some organisations that can help: Priority Services Register (PSR)
The Priority Services Register (PSR) is a free service you can join that provides extra advice and support, including when there’s an interruption to your electricity or gas supply.
Find out if you are eligible to register for PSR services here
Energy Provider Hardship Fund
Some of the energy providers have their own hardship funds, for example, Octopus Energy have the Octo Assist Fund and are taking applications for a winter fuel assist payment up to £200. British Gas will support customers of any provider but the customer will need to have had specialist debt advice to access.
Here’s a list of energy providers with hardship funds:
Discretionary Assistance Fund (DAF)
The Welsh Government’s Discretionary Assistance Fund (DAF) | GOV.WALES gives you access to the Emergency Assistance Payment, which you can use to pay for food, utilities, and emergency travel.
Dwr Cymru: HelpU scheme
Welsh Water’s HelpU scheme can reduce your rates if you’re on a low income. Find out more here: HelpU tariff.
Citizens Advice Torfaen: Crisis Support
Citizens Advice Torfaen can issue vouchers for free electricity and gas, and food vouchers for the Trussell Trust
https://catorfaen.org.uk/our-projects/crisis-support/
Help & Resources
NHS 111 – to access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living following the link to NHS Choices
https://thevulnerabilityinitiative.org/ – to access free financial aid, energy-saving solutions, and support through challenging times if you are feeling vulnerable.
Live Fear Free helpline | GOV.WALES– to access free advice and support if you, a family member or a friend has experienced domestic abuse or sexual violence.
Discretionary Assistance Fund (DAF): Apply | GOV.WALES apply online, or call 0800 859 5924, open (Mon-Fri 10am-4pm)- to access an emergency assistance payment for essential costs such as food, gas, electric or emergency travel.
Housing Advice | Torfaen County Borough Council – to access other housing related support services if in urgent need.
Locations | Eastern Valley Foodbank & Activities – Connect Torfaen – to access the local foodbanks, fare shares and co-op schemes.
