Complains, Compliments & Comments
We always aim to provide a good service and we love hearing from you when something has gone well, and also when it hasn't. If you have any concerns or complaints about our services, we’re here to help.
We’re here for the good and the not-so-good.
It’s always great to hear when things go well — we really appreciate your feedback! But we also know things don’t always go to plan. If something’s gone wrong, please let us know. It gives us a chance to fix it and make sure it doesn’t happen again.
Whatever it is, we’re ready to listen and help.
What is a compliment?
When you tell us that you’re pleased with a service.
About the standard of service you have received or the action taken by customer services.
Something which deserves acknowledgement.
What is and isn’t a complaint?
A complaint is when you express dissatisfaction with our service. You can communicate it through various means, such as writing or verbally. We welcome complaints from individuals or groups and encourage you to provide as much detail as possible to help us resolve the issue.
However, some issues, such as service requests, anti-social behaviour, fly-tipping, and personal injury dealt with by insurers or other statutory bodies, are not considered complaints. You can contact us through our main contact form, or reach out to Torfaen County Council or the Police Authority for assistance with these matters.
You can view our full Complaints, Feedback and Compliments Policy below
Whether you’ve had a great experience or feel something didn’t go quite right, we want to hear from you. Your feedback helps us improve and deliver the best possible service.