[vc_row css=”.vc_custom_1639657219248{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”gassafety”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] Gas Safety Gas is dangerous! If an appliance is not working properly it can give out carbon monoxide fumes. You cannot smell, taste, or see carbon monoxide. If you are exposed to carbon monoxide […]
What is an emergency repair?
[vc_row css=”.vc_custom_1639656832654{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”emergencyrepairs”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text]Emergency repairs are those that are essential to protect your health and safety or to prevent any serious damage to your home. We aim to get them sorted for you or made safe within 24 […]
What repairs are you responsible for?
[vc_row css=”.vc_custom_1639656848775{margin-top: -5vh !important;padding-bottom: 5vh !important;}” el_id=”responsibilities”][vc_column box_shadow=”medium-shadow” baf_border_radius=”5px” css=”.vc_custom_1639403406153{padding-top: 8% !important;padding-right: 10% !important;padding-bottom: 7% !important;padding-left: 10% !important;background-color: #ffffff !important;}” el_class=”white-column”][vc_column_text] You are responsible for: Decoration Domestic Appliances (example: kettle, toaster, iron Door numbers, bells, and draught excluders Lost keys/locked out of your home (If you are locked out or have lost your keys we […]
What repairs are we responsible for?
[vc_row][vc_column][vc_column_text] We are responsible for the following Repairs: Windows and external doors Plumbing Heating systems Kitchen units Internal walls Floors Roofs and guttersExternal walls [/vc_column_text][/vc_column][/vc_row]
What are your repair timescales?
[vc_row][vc_column][vc_column_text]All repairs are put into priority timescales depending on the nature of the problem and the urgency of work required. Below are examples of maintenance problems and their priority timescales. Emergency (within 24 hours): Dangerous structures, security risk, severe leaks Essential (within 5 working days): Partial loss of power, broken shower unit (if no separate […]
What happens after you report a repair on the Bron Afon Portal?
[vc_row][vc_column][vc_column_text]You will receive confirmation that the repair is logged on our system and a member of our team will make contact with you to arrange a mutually convenient time and date to carry out the repair. Sometimes, in the case of non-urgent repairs, there may be a period of time before our team members get […]
How to replace your Kitchen Light & Starter Motor
Make sure that you use a step ladder and follow the instructions to set it up safely. If your light is trying to come on it may be that the starter motor needs to be renewed. These cost about 60p and are small round batteries. You may want to renew this before trying to replace […]
How to change your thermostat batteries
The thermostat is what controls the heating and hot water in your home. If you find that you have hot water but no central heating you may need to change the batteries in your thermostat. We generally have two types of thermostats; the Danfoss and the Drayton. On the Danfoss thermostat, the battery compartment is […]
How to re-pressurise your boiler.
No hot water? It could be that the pressure has dropped in your boiler. Follow these easy steps to re-pressurise your boiler. If your boiler display is showing flashing numbers between 0.1 and 0.4, you should first turn off any running hot taps and then your heating. Underneath your boiler, you will see two grey […]
How to thaw your Condensate Pipe
British Gas recommends that you contact them to arrange a visit if your condensate pipe is frozen, however here they explain how you can thaw your condensate pipe in these easy steps. Modern boilers are extremely efficient and produce condensation which runs through your condensate waste pipe. In extreme weather conditions, your condensate pipe may […]