What is an emergency repair?
Emergency repairs are those that are essential to protect your health and safety or to…
What repairs are you responsible for?
You are responsible for: Decoration Domestic Appliances (example: kettle, toaster, iron Door numbers, bells, and…
What repairs are we responsible for?
We are responsible for the following Repairs: Windows and external doors…
What are your repair timescales?
All repairs are put into priority timescales depending on the nature of the problem and…
What happens after you report a repair on the Bron Afon Portal?
You will receive confirmation that the repair is logged on our system and a member…
How to change your thermostat batteries
The thermostat is what controls the heating and hot water in your home. If you…
How to re-pressurise your boiler.
No hot water? It could be that the pressure has dropped in your boiler. Follow…
How to thaw your Condensate Pipe
British Gas recommends that you contact them to arrange a visit if your condensate pipe…
How to bleed your radiator
If your radiator is cold at the top but hot at the bottom it means…
Resetting your trip switch
If you have an older style ‘fuse board’ with rewireable fuses, you should not try…