We can help anyone who: Has a permanent and substantial disability, and Has difficulty accessing different parts of their home or community Is registered as the contract holder or an occupant of the home in which they are having difficulties Our team can recommend equipment and adaptations, which may help you to access your home […]
I’m waiting for planned work to be done
There is no defined timescale for planned works. If you’re waiting for planned works to your property and have already had an inspection we will write to you to let you know what work we will carry out and when it’s likely to be finished. If you haven’t yet had an inspection, this will need […]
What are planned works & improvements?
These are works required to the home that are large scale, classed as non-urgent or are deemed to be improvements. They will be inspected and put into Major Works programmes or improvement projects. There is no defined timescale for when these works will be completed. Planned work and improvements includes: Kitchen replacement. Bathroom replacement. Electrical […]
I’m struggling to pay my rent
If you are having trouble paying your rent, it’s important to let us know straight away as you could get into debt. Contact us to discuss your account and we can help you set up an affordable payment plan. Are you claiming the right benefits? Check out the free and confidential Turn2us Benefit calculator to […]
How can I pay my rent?
The easiest way to manage your rent account is through My Bron Afon. Your personal account allows you to check your rent balance, set up a direct debit, create a payment plan or work out your budget. There are lots of ways to pay your rent. Choose the one that best suits you. It’s important […]
Who is my Community Housing Officer?
We want the best for our contract holders and your Community Housing officer can provide help, advice and assistance on a number of contract-related matters. We have a team of dedicated Community Housing officers, led by our Area Housing Managers, to help you manage your contract and ensure that you maintain your property to a […]
How do I apply for a joint contract?
You can apply to add someone else as a joint Contract Holder by completing the Joint Contract Holder application form here . The person you want to add as a contract holder must be either your spouse, partner, carer or relative. Once we’ve received your application your community housing officer will Consider your request and seek any […]
How do I apply for a sole contract?
If you are a joint contract holder and want to apply to be a sole contract holder you need to complete the application form here. The person leaving your property will need to give us one months’ notice to withdraw from the contract. Either contract holder can end a joint contract. The individual choosing to withdraw […]
How do I transfer my contract?
If you have found another social housing contract holder that you would like to transfer contracts with, you need to complete and return a Contract Transfer (exchange) application form here. Once we’ve received the application your community housing officer will assess if the move can be approved. The team has no more than 14 days to […]
How do I add or remove an occupant from my account?
During your contract you may ask us to add or remove occupants from your property details. If you need to tell us that someone has moved in or out of your home you can fill in the form here. If you’re adding someone as an occupant, we’ll also need to see some photographic ID for […]