In Wales, it’s the law to send this demand out when it’s due and in this format. If you already pay by Direct Debit, payment of the ground rent should have been included but you will still receive the demand.
Will my service charge direct debit continue?
Will my Direct Debit continue? Yes. If you currently have a DD set up for your annual service charges, your DD will be updated and you will receive notification of this from AllPay. If you have a new ‘Major Works’ invoice, you will need to set up another Direct Debit with the help of the […]
Why have I received invoices to pay service charges – I own my property?
The Lease you own to occupy the property is a legal contract between you and the landlord (us) and in the Lease it explains your responsibilities to pay these charges, what the charges might be and how your contribution is set towards those costs.
Do I have to pay all of my service charge invoice by the end of April?
Yes it should be paid in full within 30 days of the invoice date. However, if you contact the Leasehold Team you can make an agreement to spread the cost over the rest of the financial year by Direct Debit. You will also be able to pay your Major Works invoice over a longer period […]
What if my home isn’t suitable for adaptations?
If it is not possible to carry out the work then your occupational therapist will talk to you about other options. This could include helping you to move to a more suitable home.
I’ve had a referral for adaptations – what will happen next?
Once we have received your referral from Torfaen Council, we will contact you to arrange the best time to assess you and your home in line with our waiting list times. With your agreement, we may recommend the following: Equipment (for example, to help with getting in and out of the bath, on and off […]
How do I request minor adaptations to my home?
Some minor works do not need an occupational therapy (OT) assessment and can be requested via our Customer Hub team. When you make your request, a referral to Care and Repair will be made for you. They will then contact you to arrange access to your home. It usually takes them around 30 working days […]
Can I have adaptations to my home?
We can help anyone who: Has a permanent and substantial disability, and Has difficulty accessing different parts of their home or community Is registered as the contract holder or an occupant of the home in which they are having difficulties Our team can recommend equipment and adaptations, which may help you to access your home […]
I’m waiting for planned work to be done
There is no defined timescale for planned works. If you’re waiting for planned works to your property and have already had an inspection we will write to you to let you know what work we will carry out and when it’s likely to be finished. If you haven’t yet had an inspection, this will need […]
What are planned works & improvements?
These are works required to the home that are large scale, classed as non-urgent or are deemed to be improvements. They will be inspected and put into Major Works programmes or improvement projects. There is no defined timescale for when these works will be completed. Planned work and improvements includes: Kitchen replacement. Bathroom replacement. Electrical […]