If you are having trouble paying your rent, it’s important to let us know straight away as you could get into debt. Contact us to discuss your account and we can help you set up an affordable payment plan. Are you claiming the right benefits? Check out the free and confidential Turn2us Benefit calculator to […]
How can I pay my rent?
The easiest way to manage your rent account is through My Bron Afon. Your personal account allows you to check your rent balance, set up a direct debit, create a payment plan or work out your budget. There are lots of ways to pay your rent. Choose the one that best suits you. It’s important […]
Who is my Community Housing Officer?
We want the best for our contract holders and your Community Housing officer can provide help, advice and assistance on a number of contract-related matters. We have a team of dedicated Community Housing officers, led by our Area Housing Managers, to help you manage your contract and ensure that you maintain your property to a […]
How do I apply for a joint contract?
You can apply to add someone else as a joint Contract Holder by completing the Joint Contract Holder application form here . The person you want to add as a contract holder must be either your spouse, partner, carer or relative. Once we’ve received your application your community housing officer will Consider your request and seek any […]
How do I apply for a sole contract?
If you are a joint contract holder and want to apply to be a sole contract holder you need to complete the application form here. The person leaving your property will need to give us one months’ notice to withdraw from the contract. Either contract holder can end a joint contract. The individual choosing to withdraw […]
How do I transfer my contract?
If you have found another social housing contract holder that you would like to transfer contracts with, you need to complete and return a Contract Transfer (exchange) application form here. Once we’ve received the application your community housing officer will assess if the move can be approved. The team has no more than 14 days to […]
How do I add or remove an occupant from my account?
During your contract you may ask us to add or remove occupants from your property details. If you need to tell us that someone has moved in or out of your home you can fill in the form here. If you’re adding someone as an occupant, we’ll also need to see some photographic ID for […]
My block has not been cleaned/rubbish in block
Once a month we clean and inspect common areas in our blocks of flats. If you see the team out and about please let them know if you have any worries or concerns. Let the team know if someone in your block is not removing their waste correctly. If your block has not been cleaned […]
I need access to my meter cupboard
If you live in a flat and decide to change your utility provider or fit a phone line etc. you will need to give the engineer access to your meter cupboard. If you can’t find your meter cupboard key we can arrange to give access to the engineer. We run an appointment booking system and […]
A tree root is causing damage
If you are a Bron Afon contract holder we will send a Community Surveyor to your home. They will assess the damage and decide what work is needed. They will let you know during this visit what work will be carried out. If the tree needs work, the surveyor will liaise with our Places & […]