• If you have a blockage, it is important to check it out because waste water can back up from the toilet or sink and flood your home. • Check with your neighbours if possible to find out if any blockage or flooding is affecting their home as well and follow one of the points […]
Contract Support – how can we help?
We know life can sometimes be hard. You may feel unable to deal with looking after your home, contract, money or day to day life. Don’t worry, our friendly staff are here to listen and offer guidance to get you back on track. Together we can help you… Set up a new contract Manage your […]
Families First – who can apply?
This service is ran directly with Home Start. There are many reasons you, or someone you know may need support. If you’re finding things hard, Home Start can help you put together a plan of action to help find a solution, and can stay working with you for up to six months. https://www.home-start.org.uk/
Torfaen Support Service – how much does it cost?
Absolutely nothing! Our service is free* and available from Monday to Friday. We can visit you at home or at another location that suits you and we can work with you for up to 12 months. If our service is not the one for you, we will direct you to another more specialised local service. […]
Torfaen Support Service – how can we help?
There are many reasons you or someone you know may need housing support. One of our friendly team members will help you put together an action plan which will assist you to find a solution to the issue/s you may be facing and can stay working with you for up to twelve months. Here are […]
Torfaen Support Service – who can apply?
Individuals who are aged 16 and over, reside in Torfaen and have a low level housing support need. The service will support people who are social housing contract holders, private renting, home owners or facing homelessness.
Do I need to pay ground rent?
Ground rent is a payment you make to your landlord as a condition of the lease. As with any rent, if you must pay ground rent this will be stated in your lease and you should pay it by the due date. Although it is your responsibility to pay the ground rent, the landlord must […]
Why does my block have asbestos re-inspections every year?
If there are asbestos-containing materials within our properties or communal areas that we manage, we are required by law to regularly inspect and check if it remains in good condition. How often we check will be based on the risk. Why do I have to pay for an asbestos re-inspection every year? We have […]
I haven’t reported any repairs, how do I know if anything was reported and repaired?
Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron Afon staff. Jobs are then raised and the repair is investigated and/or carried out. We don’t currently tell all contract holders or leaseholders in the block of reported repairs or when the repair is carried out. You will find details of […]
You don’t clean our block, so why am I being charged for block cleaning?
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the team delivering those services. If your block does not receive a scheduled clean it will receive a scheduled inspection to check the cleanliness of the block and to make a few safety checks in and around the block.