Your payment will show in your account the following afternoon once it’s uploaded to your account. If you make a payment on the weekend, you won’t see this payment on your account until Monday afternoon.
How do I update my contract details?
You can easily update your contract details by logging into your My Bron Afon account. From the main menu, choose ‘Your details’ tile. You will see a list of contract holders and occupants at your home. To update a contact number or email address, simply click on ‘update this person’, make your changes and press […]
Can I schedule repairs?
You can report non-urgent repairs and also let us know when you’re available for us to call on either an all day, AM or PM appointment. You can also tell us if we need to avoid the school run. We’ll then contact you to agree an appointment date. If the repair you’ve reported is […]
I’ve lost my contract number.
You can find your contract reference number on any of your rent statements or letter that we have sent you. If you can’t find it, contact us and we will help you.
I’ve forgotten my password.
If you have forgotten your password, simply click on the ‘I’ve forgotten my details’ link, tell us your email address and we’ll send you an email to reset your password. Reset My Password
What can I do in My Bron Afon?
Your Contract: Let us know about changes in your home and update us on your contact details. Your Rent: Check your balance, make a payment, set up a direct debit, or use the budget calculator. Struggling with your payments? We understand that you can run into financial problems during your contract. You can make an […]
How can I access My Bron Afon?
You can download My Bron Afon from any app store or access it via this link.
How can I let a Garage?
Our garages are in high demand, so we take applications on a first come, first served basis. All our available garages are advertised on our website, and this is where you can apply direct to let one. If your application is successful, you will need to sign a licence agreement and will need to pay […]
What is My Bron Afon?
Our self-service web portal and downloadable app let’s you manage your housing contract with Bron Afon. You can do things like request a repair or inspection, report anti-social behavior, check your account statements and mini statement, pay your bills, and much more. Download the Bron Afon app here
I have a blocked sink or basin
Blockages in basins and sinks are usually caused by the build-up of waste in the trap, for example, fat, tea leaves, hair. We advise you to clear waste pipes and traps at least once a month. Do not use caustic soda as it destroys the plastic fittings. The trap always holds some water which stops […]