If you have found another social housing contract holder that you would like to transfer contracts with, you need to complete and return a Contract Transfer (exchange) application form here. Once we’ve received the application your community housing officer will assess if the move can be approved. The team has no more than 14 days to […]
I need to change some contract information.
If you need to tell us that someone has moved in or out of your home? Fill in the form here. If you’re adding someone as an occupant, we’ll also need to see some photographic ID for them eg. a driving license. You can upload a photograph of the ID and submit this with your […]
Can I make a name change?
Yes! Simply let us know that you’ve changed your name by completing the name change application form. You’ll need to send it back to us along with any relevant documents, eg. deed poll or marriage certificate (remember to send this as without it, we can’t change the name on your contract). Once we have received everything, […]
I’d like to change from a Joint to Sole Contract Holder.
If you are a joint contract holder and want to apply to be a sole contract holder you need to complete the application form here. The person leaving your property will need to give us one months’ notice to withdraw from the contract. Either contract holder can end a joint contract. The individual choosing to withdraw […]
I’d like to change from a Sole to Joint Contract Holder.
You can apply to add someone else as a joint Contract Holder by completing the Joint Contract Holder application form here . The person you want to add as a contract holder must be either your spouse, partner, carer or relative. Once we’ve received your application your community housing officer will Consider your request and seek any […]
I’d like to make some alterations or improvements to my home.
Thinking of making changes to your home? You must get written permission from us before making alterations or modifications to your home such as fitting a bathroom suite, laying a driveway or adding a porch. In some circumstances you may also need planning or Building Regulation approval. You can let us know by completing the […]
Can I setup a direct debit?
Yes. Under ‘Your account’ click on the ‘Set up a direct debit’ tab. You must agree to be re-directed to our payment provider ‘Allpay’ which will open in a new window. Once you have set up your direct debit, we need to approve it. You will then receive a direct debit confirmation letter from Allpay.
Can I see a payment breakdown?
Yes. On your mini-statement, you’ll see your weekly charge and any payments received. You can click into each payment to see a breakdown.
How do I view old payments?
You can view all of your payments on your mini-statement available in ‘Your Account’.
What is AllPay?
Allpay is our chosen payment provider and offer electronic payment methods.