If there are asbestos-containing materials within our properties or communal areas that we manage, we are required by law to regularly inspect and check if it remains in good condition. How often we check will be based on the risk. Why do I have to pay for an asbestos re-inspection every year? We have […]
I haven’t reported any repairs, how do I know if anything was reported and repaired?
Repairs are reported in many ways e.g. contract holders, leaseholders, surveyors and other Bron Afon staff. Jobs are then raised and the repair is investigated and/or carried out. We don’t currently tell all contract holders or leaseholders in the block of reported repairs or when the repair is carried out. You will find details of […]
You don’t clean our block, so why am I being charged for block cleaning?
If ‘Block Cleaning/Inspection’ is on your invoice it is included in the schedule for the team delivering those services. If your block does not receive a scheduled clean it will receive a scheduled inspection to check the cleanliness of the block and to make a few safety checks in and around the block.
Why have I had this Ground Rent Demand?
In Wales, it’s the law to send this demand out when it’s due and in this format. If you already pay by Direct Debit, payment of the ground rent should have been included but you will still receive the demand.
Will my service charge direct debit continue?
Will my Direct Debit continue? Yes. If you currently have a DD set up for your annual service charges, your DD will be updated and you will receive notification of this from AllPay. If you have a new ‘Major Works’ invoice, you will need to set up another Direct Debit with the help of the […]
Why have I received invoices to pay service charges – I own my property?
The Lease you own to occupy the property is a legal contract between you and the landlord (us) and in the Lease it explains your responsibilities to pay these charges, what the charges might be and how your contribution is set towards those costs.
Do I have to pay all of my service charge invoice by the end of April?
Yes it should be paid in full within 30 days of the invoice date. However, if you contact the Leasehold Team you can make an agreement to spread the cost over the rest of the financial year by Direct Debit. You will also be able to pay your Major Works invoice over a longer period […]
What if my home isn’t suitable for adaptations?
If it is not possible to carry out the work then your occupational therapist will talk to you about other options. This could include helping you to move to a more suitable home.
I’ve had a referral for adaptations – what will happen next?
Once we have received your referral from Torfaen Council, we will contact you to arrange the best time to assess you and your home in line with our waiting list times. With your agreement, we may recommend the following: Equipment (for example, to help with getting in and out of the bath, on and off […]
How do I request minor adaptations to my home?
Some minor works do not need an occupational therapy (OT) assessment and can be requested via our Customer Hub team. When you make your request, a referral to Care and Repair will be made for you. They will then contact you to arrange access to your home. It usually takes them around 30 working days […]