Our garages are in high demand, so we take applications on a first come, first served basis. All our available garages are advertised on our website, and this is where you can apply direct to let one. If your application is successful, you will need to sign a licence agreement and will need to pay […]
What is My Bron Afon?
Our self-service web portal and downloadable app let’s you manage your housing contract with Bron Afon. You can do things like request a repair or inspection, report anti-social behavior, check your account statements and mini statement, pay your bills, and much more. Download the Bron Afon app here
I have a blocked sink or basin
Blockages in basins and sinks are usually caused by the build-up of waste in the trap, for example, fat, tea leaves, hair. We advise you to clear waste pipes and traps at least once a month. Do not use caustic soda as it destroys the plastic fittings. The trap always holds some water which stops […]
I have a blocked drain or toilet
• If you have a blockage, it is important to check it out because waste water can back up from the toilet or sink and flood your home. • Check with your neighbours if possible to find out if any blockage or flooding is affecting their home as well and follow one of the points […]
Contract Support – how can we help?
We know life can sometimes be hard. You may feel unable to deal with looking after your home, contract, money or day to day life. Don’t worry, our friendly staff are here to listen and offer guidance to get you back on track. Together we can help you… Set up a new contract Manage your […]
Families First – who can apply?
This service is ran directly with Home Start. There are many reasons you, or someone you know may need support. If you’re finding things hard, Home Start can help you put together a plan of action to help find a solution, and can stay working with you for up to six months. https://www.home-start.org.uk/
Torfaen Support Service – how much does it cost?
Absolutely nothing! Our service is free* and available from Monday to Friday. We can visit you at home or at another location that suits you and we can work with you for up to 12 months. If our service is not the one for you, we will direct you to another more specialised local service. […]
Torfaen Support Service – how can we help?
There are many reasons you or someone you know may need housing support. One of our friendly team members will help you put together an action plan which will assist you to find a solution to the issue/s you may be facing and can stay working with you for up to twelve months. Here are […]
Torfaen Support Service – who can apply?
Individuals who are aged 16 and over, reside in Torfaen and have a low level housing support need. The service will support people who are social housing contract holders, private renting, home owners or facing homelessness.
Do I need to pay ground rent?
Ground rent is a payment you make to your landlord as a condition of the lease. As with any rent, if you must pay ground rent this will be stated in your lease and you should pay it by the due date. Although it is your responsibility to pay the ground rent, the landlord must […]